Where you’ll work:
Guatemala City, GU, GT
Accounting & Finance at GoTo
Our Accounting and Finance team is the backbone of GoTo’s business operations. Here, you’ll collaborate across departments and leverage cutting-edge AI solutions to drive accuracy, efficiency, and agility. We’re passionate about using technology to automate processes, surface insights, and elevate our business strategy. If you’re ready to embrace innovation while ensuring sound financial management and strong controls, join us in shaping the financial future of GoTo.
Your Day to Day
As an Order Processing Specialist, you would be working on:
Order Management & Accuracy:You will enter sales orders and contract terms into Salesforce and NetSuite, ensuring 100% accuracy while meeting established departmental SLAs.
Billing & Invoicing Excellence:You will process invoicing completely and accurately, evaluate tax exemption requests for compliance, and manage the end-to-end refund request processin accordance withSarbanes-Oxley (SOX) controls.
Cross-Functional Support:You will providetimelysupport to internal teams—including Sales, Customer Care, and Accounting—to resolve complex customer account inquiries and billing disputes.
Operational Agility:You will collaborate across global regions to drive team success,demonstratingflexibility to support high-volume deadlines during month, quarter, and year-end close cycles.
WhatWe’reLooking For
As an Order Processing Specialist, your backgroundwill look like:
System Proficiency:Hands-on experience with Salesforce, NetSuite, or similar enterprise-level order management and billing systems.
Industry Experience:At least 2 years of professional experience in billing, invoicing, or order processing, preferably within a fast-paced SaaS or Telecom environment.
Operational Discipline:A high degree of attention to detail with the ability to manage repetitive, complex tasks accurately within strict SLA timelines.
Technical Skills:Proficiencyin Microsoft Excel (basic to intermediate) and the ability to quickly learn and navigate multiple complex internal systems.
Language & Communication:Advanced English proficiencywith the ability to communicate professionally and effectively with internal stakeholders and global partners.
What We Offer
At GoTo, we care about helping our people succeed at work and feel supported in life. Our employee benefits and programs are designed to support your well-being, growth, and sense of belonging. Here's what you can expect as part of our team:
We work hard to create an environment where everyone feels welcome, respected, and able to contribute. Building a culture of belonging isn't just something we talk about - it's part of how we work every day.
Specific benefits and offerings may vary by country in line with local regulations and market practices.
At GoTo, you’ll find the flexibility, resources, and support you need to thrive—at work, at home, and everywhere in between. You’ll work towards a shared goal with an open-minded, cohesive team that’s greater than the sum of its parts. We’re committed to creating an inclusive space for everyone, because we know unique perspectives make us a stronger company and community. Join us and be part of a company that invests in your future, where together we’ll Be Real, Think Big, Move Fast, Keep Growing, and stay Customer Obsessed. Learn more.
As the leader in cloud communications and IT, GoTo addresses real-world challenges with practical innovations and a customer-first mindset. Our secure, reliable, and AI-enabled solutions are simple to adopt for small and midsize businesses and scalable to enterprises worldwide.
Customers around the world rely on our products—GoTo Connect, LogMeIn Rescue, LogMeIn Resolve, GoTo Webinar, Grasshopper, and more—for consistent high performance and unbeatable uptime on any device.
