Job Description

The Order Operations Supervisor is responsible for leading nationwide consumable and capital order fulfillment operations supporting a rapidly growing medical device business. This role oversees high-volume order operations, customer escalations, shipment coordination, and cross-functional operational execution to ensure timely and accurate fulfillment, exceptional customer support, and scalable operational performance.This position plays a critical role in supporting continued business growth by driving operational efficiency, improving order-to-shipment performance, optimizing workflows, and proactively planning operational capacity. The role manages a team responsible for processing high volumes of purchase orders monthly while coordinating closely with a nationwide commercial organization to support customer commitments, installation timelines, inventory allocation, and monthly revenue objectives.The Order Operations Supervisor serves as a key operational liaison across Sales, Finance, Warehouse, Supply Chain, Quality, and other business functions, balancing customer urgency, operational capacity, inventory constraints, and shipment execution in a fast-paced, high-growth environment.This position reports to the Senior Supervisor, ES Operations.

At FUJIFILM Healthcare Americas Corporation, we’re on a mission to innovate for a healthier world, and we need passionate, driven people like you to help us get there. Our cutting-edge healthcare solutions span diagnostic imaging, enterprise imaging, endoscopic and surgical imaging, as well as in-vitro diagnostics.

But we don’t stop at healthcare; our Non-Destructive Testing (NDT) team harnesses advanced radiography solutions to keep transportation infrastructure, aerospace, and oil and gas assets safe and running smoothly.

Ready to innovate, collaborate, and make a difference? Join us and bring your big ideas to life while working in a dynamic, flexible environment that fuels your creativity and drive.

Our headquarters is in Lexington, Massachusetts, an inspiring healthcare research hub in a historic town.

Fujifilm is globally headquartered in Tokyo with over 70,000 employees across four key business segments of healthcare, electronics, business innovation, and imaging. We are guided and united by our Group Purpose of “giving our world more smiles.” Visit: https://www.fujifilm.com/us/en/about/region/careers

Duties and Reponsibilities

• Lead and manage daily nationwide order fulfillment operations for consumable and capital products supporting a rapidly growing medical device business.
• Manage, develop, and coach a team responsible for high-volume order processing, customer support, and operational follow-through from order receipt through shipment execution.
• Coordinate closely with Sales, Warehouse, and cross-functional teams to prioritize shipment execution, installation timelines, and inventory allocation in support of customer commitments and monthly revenue objectives.
• Manage operational execution in a fast-paced environment requiring coordination across a nationwide commercial organization while balancing limited inventory, customer urgency, operational priorities, and shipment timelines.
• Monitor operational KPIs including order-to-shipment turnaround time, 24-hour shipment performance, backlog management, order accuracy, and escalation responsiveness.
• Analyze business trends, order volume growth, and operational performance to proactively plan staffing, workload balancing, and scalable operational processes.
• Drive continuous process improvement initiatives to streamline order fulfillment workflows, improve operational efficiency, and support future business scalability.
• Serve as an escalation point for critical customer and internal operational issues and drive timely resolution to minimize business impact.
• Coordinate closely with warehouse operations to ensure accurate and timely fulfillment of customer orders while maintaining high service levels.
• Leverage SAP and related operational systems to improve process visibility, operational reporting, and workflow efficiency.
• Partner cross-functionally with Sales, Finance, Warehouse, Supply Chain, Quality Assurance, and other departments to ensure operational alignment and customer satisfaction.
• Support monthly revenue realization by ensuring timely operational follow-through on customer orders, shipment readiness, and installation-related coordination.
• Support audit readiness and compliance activities in partnership with Finance, Compliance, and Quality Assurance teams.
• Conduct regular operational reviews, team meetings, and performance discussions to drive accountability and continuous improvement.
• Participate in hiring, onboarding, training, performance management, and development of team members to build a scalable and high-performing organization.
• Support additional operational initiatives and cross-functional projects within the ES Operations organization as needed.
• Adhere to and enforce all company safety policies and procedures.
• Ensure compliance with all applicable U.S. FDA medical device regulatory requirements, ISO 13485 standards, and all other applicable laws, regulations, and company policies.

Qualifications

• This individual must be dedicated, skilled, and experienced in ES Operations at a management level and highly proficient and organized in effective communication with internal and external customers including sales, service, and distribution.
• Highly focused and results-oriented; able to identify goals and priorities and resolve issues in initial stages.
• Demonstrates ability to work independently and in a team environment, self-starter who can motivate others.
• Possess exceptional communication/interpersonal, analytical, and problem-solving skills.
• Proficient computer skills using Microsoft Word, Excel, PowerPoint, and SAP.
• Aptitude to learn new software applications.

• Minimum requirement - High School or GED diploma, advanced degree preferred; plus at least five (5) years’ work experience in a fast-paced customer service/support environment, with at least three (3) years in a management capacity.

• Ability to read, analyzes, and interprets essential job-related documents.

• Ability to present and speak effectively and professionally to all internal and external customers.

• Ability to calculate and match figures and amounts.

Physical requirements

While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle or feel objects, ability to use a keyboard, reach with hands and arms; balance; stoop, kneel, crouch; and talk or hear.

The employee may be required to occasionally lift and/or move up to 20 to 30 lbs. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and the ability to adjust focus.

Travel

• > 10%

Salary and Benefits

• $91,105.30 - $92,000.00
• Medical, Dental, Vision
• Life Insurance
• 401k
• Paid Time Off

In the event that COVID-19 vaccine mandates issued by the federal government, or by state or local government become effective and enforceable, the Company will require that the successful candidate hired for positions covered under relevant government vaccine mandate(s) be fully vaccinated against COVID-19, absent being granted an accommodation due to medical or sincerely held religious belief or other legally required exemption. Applicants to positions where vendor credentialing or other similar requirements exist to enter facilities will be required to comply with the credentialing requirements of the facilities, including complying with vaccine requirements. For all positions, the Company encourages vaccination against COVID-19 and requires that the successful candidate hired be willing to test for the COVID-19 virus periodically and wear a face covering indoors as required, absent being granted an accommodation due to medical or sincerely held religious belief or other legally required exemption.

EEO Information

Fujifilm is committed to providing equal opportunities in hiring, promotion and advancement, compensation, benefits, and training regardless of nationality, age, gender, sexual orientation or gender identity, race, ethnicity, religion, political creed, ideology, national, or social origin, disability, veteran status, etc.

ADA Information

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our HR Department (hcushr.department@fujifilm.com or (330) 425-1313).