We are Looking for a Order Operations Associate who will be responsible for managing end-to-end order fulfillment, optimizing logistics, and supporting distributors efficiently located in Erbil, Iraq
• Processing daily replenishment and on-demand orders for distributors in an accurate and timely manner.
• Ensuring orders are fulfilled in alignment with optimal logistics cost parameters, balancing service levels with cost efficiency.
• Identifying and evaluating alternative sourcing options at minimum cost when supply constraints exist at the primary source.
• Reviewing orders at the item level to ensure accuracy and consistency, eliminating the risk of incorrect or incomplete deliveries, and assigning the appropriate reason codes where applicable.
• Finalizing orders through load building and truck sizing optimization to maximize transport utilization.
• Balancing stock levels across distributors by executing shared allocation runs and ensuring adherence to the Fair Share distribution system.
• Identifying and escalating order gaps to relevant stakeholders including Order Fulfillment, Demand Planning, and Production Planning teams.
• Managing distributor communication regarding order statuses, updates, and resolution of outstanding issues.
• Acting as the connection between distributors and the operations team to improve distributor engagement and resolve order operations-related issues effectively.
• Verifying that all fulfilled orders meet distributor receipt standards, including FEFO (First Expired, First Out) compliance and pallet standards conformity.
• Handling and resolving distributor complaints received through the call center and ensuring timely feedback is provided to the call center back office.
• Planning and creating shipments to support the achievement of the daily sell-in target while preventing logistics capacity overload at month-end.
• Generating and distributing required reports covering inventory levels, stock status, and customer credit limit positions.
• Coordinating with the credit and finance teams to flag and follow up on blocked orders due to credit limit breaches.
• Supporting continuous improvement initiatives within the order fulfillment process by identifying recurring issues and proposing corrective actions.
• Maintaining accurate order records and ensuring system data integrity across relevant platforms ERP/WMS (SAP).
• Bachelor’s Degree
• Fresh graduate/ 1 year of experience
• Languages: Kurdish, Arabic and English
• Impact & Influence
• Drive for Results
• Partnering with Customers
• Inspiring Others
• Diversity & Inclusion
What We Embrace:
Who We Are
CCI is a multinational beverage company which operates in Türkiye, Pakistan, Kazakhstan, Iraq, Uzbekistan, Bangladesh, Azerbaijan, Kyrgyzstan, Jordan, Tajikistan, Turkmenistan, and Syria. CCI produces, distributes and sells sparkling and still beverages. CCI employs more than 10,000 people, has a total of 33 bottling plants, and 3 fruit processing plants in 12 countries, offering a wide range of beverages to a population base of 600 million people.
Our purpose at CCI is to create value for our employees, customers, consumers, and community. In line with our vision to become the best FMCG company, we put people at the core of everything we do. We achieve successful results with our people who come together as One Team, committing to live by our shared values of passion, integrity, accountability, and teamwork. Our ambition is to become a great place to work, which is inclusive, diverse, and inspiring, with its key organizational and leadership capabilities.
Encouraging a diverse and inclusive organization is core to our commitment at CCI, that's why we nurture it in everything we do. We are proud to become the fourth company to obtain the EQUAL-SALARY global certification and proud to be an Equal Opportunity and Affirmative Action employer, covering in all our countries.
We take responsibility for the future with our Sustainability Commitments for 2030.
Focusing our roadmap on six main areas, including packaging, water, and climate on environmental issues; human rights, diversity & inclusion, and community investments on social issues, we pledged 9 commitments to continuously improve our efforts. To ensure that by the year 2030, 35% of newly hired individuals, 40% of managerial positions, and 50% of executive committee members are comprised of women.
We're an equal opportunity employer. All applicants will be considered for employment without attention to race, sex, color, national or social origin, ethnicity, religion, age, pregnancy, disability, sexual orientation, gender expression, or political opinion.
We design and develop new experiences, technologies and products that bring physical and digital spaces together.
