Job Description

Order Management Team Lead

Location: Hyderabad

Today, Lonza is a global leader in life sciences.

We design and deliver solutions that enable scientists to accelerate innovation and improve health outcomes. As part of our Indirect Procurement leadership team, we are seeking an Order Management Team Lead to oversee regional teams with a view to scale up to a global remit. This role will coach and lead a high-performing, multi-regional team of Purchasing Agents and MRP Planners, driving continuous improvement while ensuring a safe, inclusive, and customer-focused team environment.

Key Accountabilities

• Build, lead, coach, and manage a strong and collaborative Order Management team.
• Oversee team performance by proactively supporting members, allocating resources, and managing workload peaks or absences.
• Compile operational data and provide weekly/monthly reporting at local, functional, and business levels.
• Create a safe and positive team environment that demonstrates the right mindset and customer service attitude.
• Set clear and challenging expectations and goals for team members, ensuring accountability and results focus.
• Develop and manage key stakeholder relationships, acting as a strategic partner with Sourcing, Master Data, and P2P Content Enablement Leads.
• Ensure smooth knowledge transfers and transitions when work is transferred into the team’s remit.
• Liaise with other service teams to enable cross-functional, end-to-end service delivery and process improvement.
• Review and validate purchase requisitions and approval workflows for indirect products/services and CAPEX across multiple sites.
• Promote the use of e-catalogues (Ariba) and other approved buying channels to drive automation.
• Provide analysis and recommendations where targets have not been met, ensuring workload is balanced across the team.
• Manage recruitment, onboarding, and development of team members and new joiners.

Critical Requirements

• Strong process understanding and ability to leverage commercial tools effectively.
• Proven ability to collaborate with stakeholders and incorporate their requirements into solutions.
• Results-driven mindset with a focus on achieving team and organizational goals.
• Previous experience in a similar role within an international organization (EMEA HQ, global operational sites).
• Escalation management skills and ability to resolve complex issues effectively.

Desired Skills & Experience

• 5–10 years of professional experience, with critical management experience.
• Experience leading teams of up to 10–16 members in a multi-regional setup.
• Strong background in procurement processes, ERP systems (SAP, Ariba), and P2P compliance.
• Ability to plan workload based on expected volume data and provide analysis/recommendations where targets are not met.
• Demonstrated ability to balance workload across teams and recommend structural changes when needed.

About Lonza

At Lonza, our people are our greatest strength. With more than 30 sites across five continents, our globally connected teams work together every day to manufacture the medicines of tomorrow. Our core values—Collaboration, Accountability, Excellence, Passion, and Integrity—reflect who we are and how we work together. Everyone’s ideas, big or small, have the potential to improve millions of lives. Innovation thrives when people from all backgrounds bring their unique perspectives to the table. Lonza is committed to creating an inclusive environment for all employees.