The Order Management Specialist is responsible for accurately entering and processing customer orders, ensuring data accuracy and supporting a smooth order-to-cash process. The main objective of this role is to achieve the daily, weekly & monthly targets for order management activity. This role works closely with Sales, Logistics, Customer Service and in-country teams.

Key Responsibilities:

• To manage effectively designated teamwork-flow to achieve SLA’s and Targets
• Input and process orders and returns with 100% accuracy
• Review and validate orders for completeness, pricing accuracy and required documentation
• Maintain and update the customer details, order notes, billing/shipping information; generate basic reports as needed
• Serve as a primary point of contact for order related inquiries
• To ensure compliance with work instructions and corporate guidelines encompassing ethical and financial rules.
• Support with the implementation and maintenance of robotic process automation.

Qualifications:

• 1-3 years in order entry activity or customer service
• Strong attention to details and quality oriented
• Good communication and multitasking skills
• Fluency in Dutch and French both written and verbal.
• Results / Target driven
• Team Player
• Ability to work on own initiative
• Adaptable to a changing environment & flexible regarding working patterns
• Familiar with SAP or others CRM/ERP systems
• Self-motivated and willing to learn new skills
• Computer literate

What we offer:

• Full-time contract
• Competitive salary and bonus scheme
• The opportunity to work on interesting projects, like the development of RPA, data reports and overall OTC process improvements.
• Excellent work environment and an active social committee for all fun at work.
• Flexible working hours
• Generous relocation package