Job Description

We’re looking for an Order Management Specialist / Customer Support Specialist for a company in Nyköping. Start is November 9th, 8 months limited contract to begin with. This role is 100% onsite in Nyköping.

About the Assignment

We are looking for an experienced Order Management Specialist / Customer Support Specialist for a consulting assignment within a large international industrial and technology organization in Nyköping.

In this role, you will provide internal customer support and take ownership of customer-related cases throughout the order and logistics process. You will work in close collaboration with several internal functions to ensure efficient case handling, smooth order flows and a high level of customer satisfaction.

The position is initially on-site in Nyköping 100%, with the possibility of a hybrid setup at a later stage.

Your Responsibilities

In this role, you will:

• Provide support related to orders, deliveries, payments and other customer-related matters
• Manage and follow up orders and cases throughout the process
• Work with SAP and logistics flows
• Coordinate customer cases with Sales, Operations, Supply Chain Management and other relevant functions
• Ensure ownership of cases from initial request through resolution
• Coordinate with After-Sales Service and Spare Parts when required
• Identify and resolve issues that may affect deliveries or customer satisfaction
• Work with Microsoft 365 as part of your daily activities

Requirements

To be successful in this assignment, we believe that you have:

• Previous experience in customer support, order management or a similar role
• Experience working with SAP
• Good understanding of order and logistics flows
• Good knowledge of Microsoft 365
• Strong communication and coordination skills
• Ability to take ownership of cases and independently drive them toward resolution
• Fluent communication skills in Swedish and English, both spoken and written

Personal Qualities

We are looking for someone who is structured, service-minded and solution-oriented. You enjoy working in a coordinating role with several internal stakeholders and are comfortable taking responsibility for ensuring that customer matters are handled efficiently and professionally.

You have a collaborative approach, communicate clearly and are motivated by providing high-quality support and creating smooth processes for both customers and internal teams.

This role requires fluency in Swedish and English.

This is a full-time consultant position in Gothenburg through Incluso. Start is November 9th, 8 months limited contract to begin with. This role is 100% onsite in Nyköping.

Please submit your CV as soon as possible since we will review the applications on an on-going basis.

For more information about this role, please contact Marianne Nilsson recruiter at Incluso.