The Order Management Specialist/Customer Service Specialist (CSS) is responsible for coordinating and following up the orders of the LSI business, for this purpose, they will have to interact with stakeholders and customers while establishing and maintaining exceptional customer service and customer satisfaction for standard account base.
Essential Job Functions:
Process and verify the accuracy of orders from customer received by email, telephone, EDI or other with attention to detail and accuracy for accounts as assigned.
Initiates required action for response to customer service requests for order changes, including maintenance of order and communicates changes to the appropriate personnel / departments.
Ensures and provides quality service to both internal and external customers. Builds and maintains ongoing relationships with customers.
Serves as communication link between customers and sales team to assure customer’s needs are met.
Initiate meetings to resolve customer issues due to order delay, backorders, returns, etc. with the appropriate teams i.e. Product Management, Quality Managers, Transportation, Warehousing, etc.
Responsible for the timely resolution and communication to a variety of customer complaints and issues including the implementation of corrective action plans relating to customer service working with the Complaints Specialist.
Maintains SAP master data by updating account information. Provide back up support to team for support or when out of the office due to vacation, travel or sick.
Qualifications & Experience:
Bachelor degree in logistic, supply chain, customs or imports related is preferred
2-3 years of experience in logistics, supply chain or order management related jobs.
1-2 years of customer service experience in a fast paced environment
Requires excellent interpersonal skills to negotiate and resolve supply chain issues
Basic knowledge in Excel and Microsoft Word
Knowledge in SAP is a must..
Ability to work in a fast paced environment and to interface with various levels of management.
Accuracy, problem solving, multi-tasking, listening are all critical components to this position.
English C1 level
CR02
Arxada is a global leader in innovative solutions that protect our world. Our groundbreaking technologies, in-depth regulatory know-how, manufacturing and process development help our customers to safeguard nutrition, health and infrastructure efficiently through chemistry and biotechnology that enhance sustainability. We offer a broad portfolio of ingredients and services for multiple end-markets that include Human Health & Nutrition, Home & Personal Care, Professional Hygiene, Paints & Coatings and Wood Protection.
With customers in more than 100 countries, the company achieved sales of CHF 2 billion in 2024. Headquartered in Basel (Switzerland), Arxada employs 3,200 associates across 24 production sites and 14 R&D centers, all committed to our customers’ success.
Arxada is held by Herens Midco S.à r.l
