Job Description

Carlisle Weatherproofing Technologies (CWT) is a leading supplier of building envelope solutions that effectively drive energy efficiency and sustainability in commercial and residential applications. We are looking for a Customer Service Representative to join our Carlisle Coatings and Waterproofing team in Wylie, TX.

As an employee of Carlisle, you will enjoy the following benefits:

• Day 1 coverage for medical, dental and vision insurance
• Life and Accidental Death & Dismemberment insurance
• Leave and disability income protection
• Employee Assistance Program (EAP)
• Health Advocate and insurance concierge services
• Paid Time Off – paid sick days, paid vacation days and 11 paid holidays annually
• 401(k) retirement savings plan with company match
• Employee Stock Purchase Plan
• Educational Assistance Program (tuition reimbursement) for employees
• Flexible Spending Accounts for medical, dependent, & commuter expenses

This position is responsible for managing the customer order process from initial customer request for pricing and presentation of the pricing quote through receipt of the customer service order and entry into the order management system (SAP and or JDE). This position will also act as a conduit between customer and the functional groups on any changes to product or shipping schedule prior to customer receipt of product. The individual in this position will be expected to form strong relationships with customers, helping to identify solutions that will benefit both the customer and the company.

Duties and Responsibilities:

Handles all customer service requests, managing customer orders from placement through shipment, providing accurate lead times and verifying prices, credit memos, and return merchandize authorization (RMA).

• Manages and documents customer issues and act as a primary point of contact for
• Determine customer requirements and expectations and prepare and present quote to customer in a timely manner.
• Maintains a network of appropriate contacts within the various Departments, such as Shipping, Purchasing, Production, etc. as well as external venders.
• Identifies opportunities to benefit the customer and the
• Understands products applications and works with the customer to identify the best solutions for the project requirement.

Required Skills/Abilities/Knowledge:

• Strong problem-solving skills and time management
• Effective written and verbal communication
• Familiarity with SAP/JDE or other inventory/supply chain management software
• Negotiation
• Knowledge of products

Competencies

• Teamwork
  • Builds trust with others by encouraging open dialogue and Seeks diverse perspectives to create stronger solutions.
• Managing Change
  • Able to keep on track despite difficulties or barriers that may be Addresses conflict to find common ground solutions.
• Continuous Improvement
  • Retains a mindset of always striving to make things Applies continuous improvement tools and processes to every aspect of the role.
• Customer Focus

• Listens to understand the needs of customers (internal and external). Builds trusting relationships and seeks innovative solutions for all Always has the customer’s needs top of mind.

• Continuous Learning
  • Understands individual strengths and opportunity areas and seeks development opportunities to leverage strengths and lean into opportunity areas. Open to both giving and receiving feedback.
• Drive for Results
  • Always has a sense of urgency to solve problems with actions. Seeks to align goals with attainment of organizational Has a sense of ownership and personal accountability for actions taken.

Education and Experience:

• Associates degree is required, a bachelor’s degree is
• Three years of customer service

Equipment Used:

• Standard office

Working Conditions:

• Office Environment
• Monday – Friday, 8 am – 5

Travel Requirement:

• Limited travel is required for this role

Physical Requirements:

NEVER

OCCASIONALLY

FREQUENTLY

CONTINUOUSLY

(0-30%)

(31-60%)

(61-100%)

LIFTING OR CARRYING

· 1-10 LBS

X

· 11-20 LBS

X

· 21-40 LBS

X

· 41-50 LBS

X

· 51 OR MORE LBS

X

PUSHING OR PULLING:

· 1-40 LBS

X

· 41-50 LBS

X

· 51 OR MORE LBS

X

BENDING OR STOOPING

X

REACHING ABOVE SHOULDER LEVEL

X

DRIVING AUTOMATIC EQUIP. VEHICLES

X

OPERATE MACHINERY OR POWER TOOLS

X

CLIMBING (LADDERS, STAIRS, ETC.)

X

WALKING

X

STANDING

X

SITTING

X

WORKING IN EXTREME TEMPERATURES

X

NEVER

OCCASIONALLY

FREQUENTLY

CONTINUOUSLY

(0-30%)

(31-60%)

(61-100%)

REPETATIVE MOTION INCLUDING BUT NOT LIMITED TO:

WRISTS, HANDS AND/OR FINGERS)

X

VISION

X

HEARING

X

DEXTERITY

X

HAND EYE COORDINATION

X

Personal Protective Equipment (PPE) Used:

• Personal Protective Equipment may be required for visits to the production floor, including eye protection, hearing protection, head protection, steel toed shoes and safety vest.

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