Job Description

Locations: Amersfoort, Netherlands

Categories: Customer Service

Req ID: 15091

Delivering output that is not only accurate but also on time is no easy feat. If you excel in keeping your head cool in hectic situations, performing administrative work and enjoy working together with people from different cultures, Applied Medical has the job for you. For our Customer Service team, we are looking for an Order Processor who speaks Portuguese and always meets and exceeds customer expectations. With your calm personality and attention to detail, you will process the daily order flow, ensuring a smooth supply chain through order management and follow up.

Our diverse and international Customer Service team is based at the European headquarters in Amersfoort (NL). Four teams; Order Management, Customer Relations, Master Data and Field Support, work together to support our customers throughout Europe. You’ll join a culture fueled by collaboration, innovation, and openness, driven by our mission to make a positive, meaningful difference.

Within Applied Medical this position has the internal job title of Order Management Representative.

Key Responsibilities

• Answer incoming phone calls and emails from customers regarding shipments and invoices
• Process and manage in SAP the daily customer order flow coming in through different channels (e.g. EDI, email, Esker, fax, phone)
• Collect and analyze delivery reports from logistic service providers
• Communicate with internal departments including Warehouse, Finance, Master Data, and Credit Control to investigate and resolve customer disputes
• Follow Standard Operating Procedures (SOP) and Quality Processes

What you bring

• 1-3 years of relevant experience in a similar (Customer Service) position
• Good knowledge of MS Office and Windows-based computer applications
• Experience with SAP is preferred
• Fluent oral and written communication skills in Portuguese and English
• Excellent administrative and communicative skills

What we offer

• An international working environment, fueled by respect and a healthy work-life balance tailored to the business and team member’s needs
• 27 paid vacation days (based on fulltime contract) with option to purchase five additional days
• This is mainly an on-site role with hybrid options
• Commuting allowance of €0,25/km or full coverage of public transportation costs
• A wide variety of internal trainings and development possibilities and a tuition program for external trainings
• The opportunity to pro-actively work on your vitality and fitness
• State-of-the-art facilities, including green areas, in-house restaurant and gym
• Additional benefits, such as:
• Attractive pension scheme (your contribution at 4%, ours at 12%)
• €50 net monthly health insurance contribution
• Two (paid) days per year dedicated to volunteering activities
• Several fun company events and meaningful initiatives organized throughout the year

At Applied Medical, we are committed to make a meaningful, positive difference, each and every day. Within our European headquarters in Amersfoort (NL), we develop, manufacture and support the implementation of our advanced medical devices across Europe and the MENA region. Applied’s team members enjoy working in an environmentally friendly and international environment, in which people of diverse backgrounds are valued, challenged, and acknowledged. We support our team members by giving them opportunities of ongoing learning and education, possibilities to take part in community volunteering activities and a variety of onsite exercise classes and health activities.

If you are passionate about working in an organization that allows you to make decisions based upon what is right for the patient, customer, community and environment, Applied Medical is the place for you.

Interested?

Would you like to be part of our expanding team? If the answer is yes, we'd love to get to know you and look forward to hearing from you!

For more information regarding our hiring process, click here. If you have any questions, feel free to contact us via TA-Europe@appliedmedical.com or +31 (0)33 7548713.

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