Are you passionate about delivering outstanding customer experiences and ready to use your French language skills to support customers across one of the world's leading water technology companies? Then join us in our mission to pioneer smarter solutions for moving and transforming water, reducing energy consumption, and enhancing quality of life for people.

As our new Order Management Representative – French Speaking, you will be providing expert support to French-speaking customers, resolving commercial inquiries while ensuring a seamless experience that strengthens long-term customer relationships. You'll be part of a diverse, supportive and inclusive culture that celebrates our differences and puts people first by fostering growth, well-being, and a sense of belonging.

What you will be doing

As a key part of the Customer Support team, you'll create impact by delivering responsive, high-quality support that helps customers get the most from Grundfos solutions and drives satisfaction across key French-speaking markets.

Your main responsibilities include:

• Handle inbound customer inquiries via email and chats in French providing timely and accurate responses
• Troubleshoot order-related issues by collaborating with internal teams including sales and logistics
• Be the first resolution point for customer orders, returns and complaints in SAP or relevant CRM systems
• Identify opportunities to improve customer experience and proactively suggest process enhancements
• Maintain accurate records of customer interactions and ensure follow-up on open cases to meet service level targets

What makes you a great fit

Above all, you are a customer-focused communicator with fluent French, strong problem-solving skills, and a genuine drive to help people find the right solutions. We would also imagine that you have:

• Fluent in French (C1 or native level) and proficient in English
• Experience in customer support, order management, service or similar roles
• Experience working with CRM or ERP systems (e.g., SAP, Salesforce)
• Strong communication and interpersonal skills with a solution-oriented mindset

It is a plus if you are also:

• Experience in a technical or industrial B2B environment, ideally within pumps, HVAC, or water technology is nice to have
• Experience in administration, order handling and logistics
• Familiarity with Grundfos products or similar engineered product portfolios
• Additional European language skills are a plus

Why you will love working here

We care! Day to day, you can look forward to:

• Annual bonuses;
• Private medical assurance;
• Hybrid working policy with organized transportation to work or compensation for fuel costs;
• Within the company we have provided a meal within the canteen, and it is covered by Grundfos;
• A gym that can be used before and after working hours as well as other sports activities like football, table football, basketball etc.;
• Discount of employee purchase of Grundfos products;
• Long-term career development with regular dialogue, as well as continuous learning and development opportunities.

Please note that the first working day for all candidates will be August 31.

We are inclusive! Celebrating and valuing our differences helps us see possibilities where others can't. We therefore welcome and encourage applications from all abilities, experiences, and backgrounds.

Are you ready to unlock possibilities at Grundfos? Apply today!

To get to know us better, follow us on LinkedIn or visit grundfos.com