Job Description

General Information

Role (Picklist):

Order Management Process Lead

BSv Role:

Order Management Process Lead

BSv Grade:

B1

Role Overview

Problem identification and resolution of order management and logistics management processes.

As a member of the management team, participates in meeting service levels, key measurement targets of the team, delivers a high quality and cost-effective service and oversees the process (or part of process) and customer service decisions.

Can take leadership to ensure the delivery of a customer focused service to client with highly proficient knowledge of one or more processes and continually strives to improve the process

Proficient knowledge of one or more processes.

Hands on experience of working with an ERP tool (preferably SAP U2K2)

Hard Working and Confident

High on Integrity

Ability to communicate effectively, both written and verbal, throughout all levels of the organization

Passionate about creating value and impact for the client

A team oriented and collaborative approach

General Responsibilities / Accountabilities

Is responsible for identifying issues and resolving issues in the following areas:

• Order inquiry
• Order creation
• Subject matter expert; coaching as necessary
• Receive orders from multiple sources
• Create Orders
• Validate orders
• Modify/Cancel orders
• Process orders
• Create delivery and shipment documents
• Integrate with load building, mode planning and route optimization
• Process returns
• Archive and Retrieve Documents

Qualifications (Education/Experience/Certification): Optional

Preferably Bachelor’s Degree with Business and Finance background