In this role, you will be part of our newly established Central Order Management & Export team in Erfurt, ensuring that our global distributors and key accounts receive exceptional service. You bring precision, ownership, and a passion for smooth processes — and in return, you’ll find a collaborative environment where you can make a visible impact every day.
If you thrive in a dynamic environment, enjoy cross-functional collaboration, and take pride in delivering outstanding customer experiences, this is your opportunity to shine.
More about the role
• Process and validate customer orders in SAP R3, ensuring timely and accurate deliveries
• Coordinate with sales, logistics, and finance teams to resolve order or delivery issues
• Ensure compliance with export regulations and prepare required export documentation
• Communicate proactively with customers regarding order status, delays, and shipments
• Arrange global transportation in close collaboration with our distribution center
• Monitor and track international shipments to ensure safe and on-time arrival
• Support return processing and generate necessary documentation
• Contribute to departmental projects and maintain up-to-date process documentation
More about you
• Completed commercial apprenticeship or equivalent qualification
• 3+ years of experience in order management and export
• Strong knowledge of export regulations and documentation
• Proficient in SAP (Order-to-Cash, returns, logistics) and Microsoft Office
• Fluent in German (B2 or higher) and good English skills (B1 or higher)
• Strong sense of responsibility, urgency, and attention to detail
• Excellent communication skills and the ability to stay focused under pressure
Nice to have:
• Certification in foreign trade or dangerous goods (IATA)
• Experience in an international company
More about what we offer
As one of the world’s leading hearing care providers headquartered in Switzerland, we’re committed to building an inclusive culture. We want to create an environment where you can balance a successful career with your commitments and interests outside of work, through our flexible hybrid working model. We offer a wide range of training opportunities for both your professional and personal development, and there are exceptional growth opportunities with individual development plans.
Around 25% of the world’s population is living with hearing loss. At Sonova, we envision a world where everyone enjoys the delight of hearing and lives a life without limitations. From personal audio devices and wireless communication systems to audiological care services, hearing aids, and cochlear implants. Our product brands – Phonak, Unitron, Sennheiser (under license), and Advanced Bionics – create compelling new products to offer the optimal solution for an ever growing consumer base through our globally diversified sales and distribution channels, including our well established global audiological care business. With a presence in over 100 countries and more than 19,000 employees, we leverage our global infrastructure and local roots. We aim for an inclusive work environment and culture that fosters a good balance of family and work-life for everyone. Our workforce is made up of 110 nationalities across 4 generations.
In 2006, Sonova founded the non-profit Hear the World Foundation, which seeks to give children living with hearing loss access to audiological care in low- to middle-income countries.
