Job Description

Welcome to Haleon. We’re a purpose-driven, world-class consumer company putting everyday health in the hands of millions. In just three years since our launch, we’ve grown, evolved and are now entering an exciting new chapter – one filled with bold ambitions and enormous opportunity.

Our trusted portfolio of brands – including Sensodyne®, Panadol®, Advil®, Voltaren®, Theraflu®, Otrivin®, and Centrum® – lead in resilient and growing categories. What sets us apart is our unique blend of deep human understanding and trusted science.

Now it’s time to fully realise the full potential of our business and our people. We do this through our Win as One strategy. It puts our purpose – to deliver better everyday health with humanity – at the heart of everything we do. It unites us, inspires us, and challenges us to be better every day, driven by our agile, performance-focused culture.

As an Order Management Coordinator, you will act as the operational voice of customer within the supply chain operation, being responsible for order management, planning and aligning internally & externally an efficient monthly execution, following up monthly execution versus plan, reporting sales progress & service KPIs, and driving continuous improvement initiatives. You will play a key role in coordinating stakeholders, optimizing logistics processes, mitigating supply risks through teamwork, and supporting global projects to maintain high service levels and operational excellence.

Key Responsibilities

• Order Management & Customer Demand Review:
  • Receive customer orders.
  • Validate incoming orders (portfolio alignment / regulatory requirements / product availability / SIT days agreed).
• Monthly order execution:
  • Align monthly execution plan with In Market Logistics, defining quantities and delivery timelines, considering customer shipment requirements.
  • Ensure customer alignment to proposed quantities and delivery schedules.
• Customer Operation Coordination:
  • Act as the primary operational liaison between customers and the organization.
  • Receive, manage, and coordinate customer operational requests across internal functions.
  • Ensure timely resolution of customer-related operational issues.
• Monitor committed sales product availability:
  • Monitor the availability of products committed for sale, ensuring committed sales are aligned to product availability.
  • Coordinate recoverable stock priorities closely with Product Availability, Inventory & Repacking, Quality, and Supply teams.
• Performance and fulfillment tracking:
  • Review weekly sales invoicing and shipment execution.
  • Generate and communicate fulfillment performance reports / PPTs.
  • Track and report OTIF (On Time In Full) performance to measure customer service levels.
• Data Analysis & Reporting:
  • Utilize Excel, Power BI, and Power Query to analyze operational data and monitor KPIs.
  • Maintain visibility of operational performance through dashboards and reporting tools.
  • Support data-driven decision-making across the supply chain.
• Compliance:
  • Support internal and external audits related to the order management process.
• Continuous Improvement:
  • Identify and implement continuous improvement opportunities.
  • Participate in and execute operational and business improvement projects.

Why you?

Basic Qualifications:

We are looking for professionals with the required skills to achieve our goals:

• Bachelor’s degree in Supply Chain, Business Administration, Logistics, Industrial Engineering, or related field.
• 3+ years of experience in Supply Chain Management, Distribution Planning, Logistics, or related areas.
• Languages: Spanish & English written and oral, advance level.
• Experience coordinating activities across multiple stakeholders and functions.
• Knowledge of ERP system.
• Strong analytical and problem-solving skills.
• Ability to manage priorities in a fast-paced environment.
• Strong communication and organizational skills.
• Effective communication and presentation skills.
• Experience working within a matrix organization.
• Ability to influence stakeholders and drive change.
• Enterprise mindset and customer-focused approach.

Preferred Qualifications:

• Knowledge in SAP.
• Supply Chain Certification.
• Proven planning and organizational capabilities.
• Experience simplifying and improving business processes.
• Experience managing shipping operations, import/export processes, and customs documentation.

If you feel this is your next career step, apply!

Job Posting End Date

2026-07-16

Equal Opportunities

Haleon are committed to mobilising our purpose in a way that represents the diverse consumers and communities who rely on our brands every day. It guides us in creating an inclusive culture, where different backgrounds and views are valued and respected – all in support of understanding and best serving the needs of our consumers and unleashing the full potential of our people. It’s important to us that Haleon is a place where all our employees feel they truly belong.

During the application process, we may ask you to share some personal information, which is entirely voluntary. This information ensures we meet certain regulatory and reporting obligations and supports the development, refinement, and execution of our inclusion and belonging programmes that are open to all Haleon employees.

The personal information you provide will be kept confidential, used only for legitimate business purposes, and will never be used in making any employment decisions, including hiring decisions.

Adjustment or Accommodations Request

If you require a reasonable adjustment or accommodation or other assistance to apply for a job at Haleon at any stage of the application process, please let your recruiter know by providing them with a description of specific adjustments you are requesting. We’ll provide all reasonable adjustments to support you throughout the recruitment process and treat all information you provide us in confidence.

Note to candidates

The Haleon recruitment team will contact you using a Haleon email account (@haleon.com). If you are not sure whether the email you received is from Haleon, please get in touch.