Job Description

Order Management Coordinator

The Company

Zurn Elkay Water Solutions Corporation is a thriving, values-driven company focused on doing the right things. We’re a fast growing, publicly traded company (NYSE: ZWS), with an enduring reputation for integrity, giving back, and providing an engaging, inclusive environment where careers flourish and grow.

Named by Newsweek as One of America’s Most Responsible Companies and an Energage USA Top Workplace, at Zurn Elkay Water Solutions Corporation, we never forget that our people are at the center of what makes us successful. They are the driving force behind our superior quality, product ingenuity, and exceptional customer experience. Our commitment to our people and their professional development is a recipe for success that has fueled our growth for over 100 years, as one of today’s leading international suppliers of plumbing and water delivery solutions.

Headquartered in Milwaukee, WI, Zurn Elkay Water Solutions Corporation employs over 2800 employees worldwide, working from 24 locations across the U.S., China, Canada, Dubai, and Mexico, with sales offices available around the globe. We hope you’ll visit our website and learn more about Zurn Elkay at zurnelkay.com.

If you’re ready to join a company where what you do makes a difference and you have pride in the work you are doing, talk to us about joining the Zurn Elkay Water Solutions Corporation family!

If you are a current employee, please navigate here to apply internally.

The Order Management Coordinator is responsible for ensuring the accurate and timely processing of customer orders from entry to delivery. This role acts as a liaison between customers, sales teams, logistics, and other internal departments to ensure seamless order fulfillment, while maintaining high levels of customer satisfaction and operational efficiency.

Key Responsibilities:

• Process and manage customer orders in the D365 system from receipt through fulfillment and invoicing. Release work and clean schedule.
• Handle commercial invoices for international orders
• Communicate with customers to confirm order details, delivery timelines, and resolve any issues.
• Coordinate with internal departments (Sales, Logistics, Finance, Warehouse, Production, Operations Support Team) to ensure timely order fulfillment.
• Monitor order status and proactively address delays, shortages, or other fulfillment challenges.
• Generate and review reports on order accuracy, backlog, and delivery performance.
• Maintain accurate and organized order records and documentation.
• Ensure compliance with company policies, procedures, and customer-specific requirements.
• Identify process improvements to increase order accuracy, speed, and customer satisfaction.
• Other duties as assigned by management

Qualifications:

• High school diploma or equivalent required; Associate degree preferred.
• 2+ years of experience in order management, customer service, supply chain, or related role.
• Experience with D365 systems preferred.
• Strong attention to detail and organizational skills.
• Excellent communication and interpersonal abilities.
• Ability to multitask, prioritize, and work under pressure in a fast-paced environment.
• Proficiency in Microsoft Office (Excel, Outlook, Word).

Preferred Skills:

• Experience in manufacturing, retail, or distribution industries.
• Familiarity with international shipping and trade compliance.
• Knowledge of inventory processes.

Working Conditions:

• Office environment and Warehouse Environment (must be able to work in hot/cold environments)
• May occasionally require extended hours during peak periods or project deadlines.
• May occasionally require working weekends
• Must be able to stand/sit for long periods of time
• Steel Toe Shoes are Required

Total Rewards and Benefits

• Competitive Salary
• Medical, Dental, Vision, STD, LTD, AD&D, and Life Insurance
• Matching 401(k) Contribution
• Health Savings Account
• Up to 3 weeks starting Vacation (may increase with tenure)
• 12 Paid Holidays
• Annual Bonus Eligibility
• Educational Reimbursement
• Matching Gift Program
• Employee Stock Purchase Plan – purchase company stock at a discount!

**THIRD PARTY AGENCY: Any unsolicited submissions received from recruitment agencies will be considered property of Zurn Elkay, and we will not be liable for any fees or obligations related to those submissions.**

E qualOpportunity Employer – Minority/Female/Disability/Veteran