Eaton

Order Management Analyst (CoE)

Eaton  •  Santo Domingo, DO (Onsite)  •  3 hours ago
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Job Description

What you’ll do:

Job Summary:

The Order Management Analyst is responsible for providing end-to-end commercial and operational support throughout the order fulfillment process. This role serves as the primary liaison between customers, sales teams, manufacturing plants, distribution centers, logistics providers, and other internal stakeholders to ensure timely order processing, delivery, invoicing, and customer satisfaction. The position drives operational excellence through proactive order management, process improvements, and supply chain collaboration.

Job Responsibilities:

  1. Manage end-to-end order fulfillment, including order entry, delivery coordination, and invoicing.
  2. Serve as the primary point of contact between customers and internal stakeholders to ensure timely and accurate order execution.
  3. Proactively manage order backlog, resolve customer issues, and drive on-time delivery performance.
  4. Collaborate with Sales, Planning, Procurement, Manufacturing, Logistics, and Finance teams to support operational excellence.
  5. Support customer satisfaction through effective communication, issue resolution, and escalation management.
  6. Monitor and analyze operational KPIs, identify improvement opportunities, and lead continuous improvement initiatives.
  7. Identify and mitigate supply chain risks while supporting inventory optimization and business objectives.
  8. Ensure compliance with company policies, export requirements, and standardized order management processes

Qualifications:

Education level required:

  • Bachelor’s Degree in industrial Engineer, Electrical, Electronic, Mechanical or other related engineering fields

Years and area of experience required:

  • 1+ years in similar positions.

Technical knowledge:

  • SCM, SIOP, ERP systems, Demand Planning, Analytics, BI High English proficiency

Skills:

Candidates should demonstrate a strong alignment with Eaton’s Culture Model by exhibiting curiosity, learning agility, accountability, courage, adaptability, collaboration, trust-building, inclusion, innovation, and a broad enterprise mindset. These competencies enable employees to Think Big, Act Boldly, and Win Together while delivering sustainable business results

Eaton

About Eaton

Eaton is an intelligent power management company dedicated to improving the quality of life and protecting the environment for people everywhere. We are guided by our commitment to do business right, to operate sustainably and to help our customers manage power ─ today and well into the future. By capitalizing on the global growth trends of electrification and digitalization, we’re accelerating the planet’s transition to renewable energy and helping to solve the world’s most urgent power management challenges.

Eaton is an Equal Opportunity Employer. Eaton is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

Industry
Manufacturing & Production
Company Size
10,000+ employees
Headquarters
Dublin, IE
Year Founded
Unknown
Website
eaton.com
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