WHO WE ARE:
EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.
We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency
ABOUT THE ROLE:
As an Order Intake Associate at EOS IT Solutions, you will play a crucial role in ensuring smooth order processing, data accuracy, and high-quality customer service. You will work both independently and collaboratively within a team to support our customers and internal departments, efficiently. For customers, you will serve as a point of contact, assisting with queries about pricing, orders and deliveries and provide support for external sales representatives.
A good knowledge of customer service best practices with experience is preferable, alongside a willingness to learn.
KEY RESPONSIBILITIES:
Produce accurate quotations based on customer requirements.
Process sales orders and customer purchase orders.
Verify data accuracy in quotations, orders, and invoices.
Communicate with clients to obtain missing information or resolve inquiries.
Maintain and update sales and customer records.
Provide feedback from customers to internal teams to enhance services.
Respond to customer inquiries promptly and professionally.
Follow up with inactive customers to validate quotes and requirements.
Adhere to company policies and procedures.
Support and assist the Customer Account Team.
ESSENTIAL CRITERIA:
Strong organizational skills with keen attention to detail.
Experience with Microsoft Office tools, particularly Excel
Ability to work independently and as part of a team.
Competence in working with data and metrics.
Candidates with administrative experience in a similar role are encouraged to apply. A business-related degree is desirable but not essential.
#LI-CT2 #LI-Onsite #IND
EOS IT Solutions is a family-run global technology + logistics company, providing collaboration and business IT support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architectures in 195 countries.
As a women-owned business, EOS is registered as a Member Buyer through WEConnect International. Our incredibly diverse team consisting of 2300+ employees worldwide continue to break boundaries through innovative solutions, without limitations due to non-merit factors.
As a top-tier partner with Cisco, Juniper, Dell, Arista, HP, Pure Storage, Palo Alto, and many others, we have grown to become a market leader in IT Supply chain, AV Installation + International Deployment. We continue to expand our service offerings into Security, Data Centre, Enterprise Networking, + the latest Smart Building Technologies. Our Managed Services simplify complex processes + improve productivity across all business functions under a single purchase order.
With 18 sites worldwide + 8 upcoming entities available this year, EOS has the capabilities and competencies to meet our clients’ IT requirements + expectations on a global scale. To date, we have deployed 150k+ VC-UC solutions throughout Asia, Europe & North/South America. With over 600+ qualified field-based engineers on multiple architectures across multiple locations, we are dedicated to providing exceptional service + technical expertise.
EOS’ continuous innovation provides our customers with leading technologies to strengthen their business infrastructures. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners + employees.
We are a true International IT provider, and we are proud to deliver our services through global simplicity with trusted transparency.
