Your role and responsibilities
In this role, you will have the opportunity to provide customer support, including technical support, order, and payment-related assistance to achieve target levels of service quality, operational efficiency, and customer satisfaction. Each day, you will implement customer support strategy to increase operational excellence and customer satisfaction in the sales process. You will also showcase your expertise by supporting achievement of established targets by overseeing progress and implementing improvement actions as needed.

The work model for the role is: #LI-Onsite

This role is contributing to the Smart Power business in Frosinone.

You will be mainly accountable for:

• Focusing on achievement of defined targets, including inventory turn on finished goods, requested on-time delivery, and Net Promoter Score.

• Processing orders by coordinating with Sales, Product Marketing, Logistics, and other internal teams to ensure that customers receive accurate and timely delivery of products.

• Acting as the first port of call for customers’ queries and orders and ensuring the resolution of customer issues.

• Supporting in pre-sales or after-sales service by resolving customer issues and ensuring effective and efficient customer communication by utilizing specific commercial communication tools.

Qualifications for the role

• You are highly skilled in problem solving and you have excellent ability to communicate with customers

• You are qualified in Microsoft Office Package, SAP is a Plus

• You have a Diploma

• You are at ease communicating in Italian and English

Compensation Package

As part of our commitment to transparency, we want to share the compensation details for this position:

• Applicable CBA: Metalmeccanico

• Minimum annual salary: € 30.000

• Variable Pay:Eligible for Company Productivity Bonus

The offer will be tailored based on your role location, experience, skills and qualifications, internal market positioning and alignment with ABB internal standards.

Benefits as per policy

• Flexible working hours and a strong focus on work-life integration and Wellbeing support for employees and their families

• Welfare plan with a wide range of personalized services

• Canteen or meal vouchers provided

More about us

ABB Smart Power provides energy distribution solutions for data centers, industrial and manufacturing plants, critical infrastructure and commercial buildings. The Division’s technical teams work closely with industry partners, delivering advanced solutions that support rapid growth, energy transition, and sustainability objectives. The Division’s portfolio includes industrial circuit breakers, low-voltage systems, motor starting applications, and safety devices like switches and relays. Its Power Protection unit supports the world’s largest data center companies with advanced energy-efficient UPS solutions. The Division’s ABB Ability™ Energy Manager provides a scalable, easy-to-use platform that helps organizations save energy and reduce CO2 emissions.