Job Description

About the Company:

In Alfa Laval, we are every single day contributing to a more sustainable future for our planet through engineering innovation. Our global team designs and implements the refining, recycling, and purifying process that allows our customers to be better themselves. You will find our work in leading applications for water purification, clean energy, food production, waste processing, pharmaceutical development, and much more. The people of Alfa Laval enjoy the freedom to pursue ideas and the resources to see those ideas become reality, in an environment that welcomes drive, courage, and diversity. The result is a company where we all can be very proud of what we do.

Our core competencies are in the areas of heat transfer, separation, and fluid handling. We are dedicated to optimizing the performance of our customers' processes. Our world-class technologies, our systems, equipment, and services must create solutions that help our customers stay ahead. Please feel free to peruse our website www.alfalaval.com

The position / About the Job:

Responsible to execute and monitor the Order to Invoice process for Standard / Service Orders, from order acceptance to final delivery and invoicing. The position has a strong demand to have a customer first mindset, willingness to be a part of our digital transformation and sustainability journey. The position is based in South Africa functionally reports to the Team Manager, Customer Support, Energy Division, MEA Region.

Key Tasks and responsibilities:

• Own, Execute and Manage the order processes (order to Invoice) via ERP System (iScala).
• Place orders to internal factories and external suppliers.
• Order Booking in ERP system, receiving acknowledgment from factory and providing order acknowledgment to customers.
• Follow up & co-ordinate to ensure delivery is done in line with the incoterms, delivery time and agreed costs.
• Timely escalation and resolution of issues arising during order handling process.
• Handle Import, export documentation and logistics requirements.
• Order backlog and goods movement inventory follow up.
• Timely Invoicing once delivery obligations are met.
• Ensure customers are always informed on the order status and respond to customer queries promptly.
• Ensure compliance to standard business processes throughout order execution process.
• Develop intra organizational network to ensure smooth and timely execution of customer orders.
• Effectively communicate with factories, suppliers, and other stakeholders within and outside the organization.
• Should be able to work under pressure, collaborate with different stakeholders and prioritize customer needs according to changing business objectives.
• Owner of internal compliance process - Reviewing customer’s Purchase order and our offer to check and find if any gap or non-compliance.
• Being the single point of contact to the Customer and accomplishing the business goals in terms of cost, time & quality taking support from internal stake holders.
• Updating BU managers about order status on monthly basis and highlighting issues like payments and delays and to customers as well.
• Invoicing and submission of supporting documents as per PO requirements
• Handling Logistics / order administration – Review and finalization of shipping documents.

Who you are?

As a person, you are customer oriented, a team player, outgoing, proactive with a willingness to learn & collaborate with associated stakeholders. You are structured in your approach & comfortable with working on multiple overlapping assignments. You have a discerning eye for the details as well as able to have a holistic view of the situation.

Educational Qualification

Commerce Graduate/Diploma/Business Administration with knowledge in supply chain, logistics

Experience

2-4 years

Base Location

Johannesburg

Why should you apply?

• We offer you an interesting and challenging position in an open and friendly environment where we help each other to develop and create value for our customers.
• Exciting place to build a global network with different nationalities to mingle and to learn.
• Your work will have a true impact on Alfa Laval’s future success; you will be learning new things every day.

Interested? Please apply for the position.

Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water and shipping.

As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too.

"We care about diversity, inclusion and equity in our recruitment processes. We also believe behavioral traits can provide important insights into a candidate's fit to a role. To help us achieve this we apply Pymetrics assessments, and upon application you will be invited to play the assessment games.