Job Description

Join us as an Order Handler based in Pune, who is responsible for the deliver a cross-functional service to the customer in order to meet the customer demands and secure timely and accurate communication to the customer as well as within the organization.

About the Company:

In Alfa Laval, we are every single day contributing to a more sustainable future for our planet through engineering innovation. Our global team designs and implements the refining, recycling and purifying process that allows our customers to be better themselves. You will find our work in leading applications for water purification, clean energy, food production, waste processing, pharmaceutical development and much more. The people of Alfa Laval enjoy the freedom to pursue ideas and the resources to see those ideas to become reality, in an environment that welcomes drive, courage and diversity. The result is a company where we all can be very proud of what we do. Our core competencies are in the areas of heat transfer separation, and fluid handling. We are dedicated to optimizing the performance of our customers' processes. our world-class technologies, our systems, equipment, and services must create solutions that help our customers stay ahead. Please feel free to peruse our website www.alfalaval.com

The position / About the Job:

To be the first line of support to our customers (Service centers, Sales, Group Companies), ensuring a timely response to all order inquiries, exceeding customer expectations

Key Tasks and responsibilities:

· Being the contact window of customers to deal with orders.

· Internal Purchase Orders within Factories & timely deliveries (Internal Supplier Delivery on Time (SDOT)

· Factory MTN (Material Transfer Note) & ensuring timely availability of material.

· Service Centers- Order Creation against PO & timely execution.

· Weekly/ Monthly Follow-ups from Factories and providing timely feedback to Group Companies, Service Centers, Sales.

· Timely Dispatch planning to Service Center & Group Companies through Warehouse.

· Quote creation for GMU's.

· Act as claim representative, assist QA and ensure closure on time.

· Communicate with customers and act as a customer representative internal.

· Support SC, BU and another Alfa Laval sites.

· Register orders and monitor order settlement process (delay, move forward, orders on hold, TBA).

· Handle returns, commission, credit/debit.

· Create order documentation relevant to the customer.

· Focus on KPIs, engaged in applying the priorities (Safety, Quality, Delivery, Cost)

· Develop and optimize SOP when required.

· Be active in problem resolution.

· Drive/contribute to continuous improvement.

· Drive waste reduction activities.

· Engaged in safety and quality work, report to TM / UM if issues with risk or quality identified. Responsible for personal improvements and competence development.

· Attend SB and CSB meetings and transfer the issues within different departments.

· Other tasks assigned by OH TM/UM.

· Involve ALPS and implement continuous improvement in the responsible field.

Qualification & Skills

· Degree in Mechanical Engineering / Production Engineering from a reputed institute.

· 2 to 5 Years of experience in the same field.

· Good English both oral and written.

· Good coordination and communication skills.

· Good adaptability & flexibility to new situation/challenges

· Good knowledge of MS Office (Advance Excel, Powerpoint presentations)

· Experience of working with ERP systems.

· Experience in Power BI, SQL, would be added advantage.

Who you are?

As a person who deliver a cross-functional service to the customer in order to meet the customer demands and secure timely and accurate communication to the customer as well as within the organization.

Why should you apply?

· We offer you an interesting and challenging position in an open and friendly environment where we help each other to develop and create value for our customers.

· Exciting place to build a global network with different nationalities to mingle and to learn.

· Your work will have a true impact on Alfa Laval’s future success; you will be learning new things every day.

· 140 years old Swedish multinational company with stable growth and expansion

· Sustainability and contributing back to the people and planet are motives behind everything we do.

We always look for both experience and potential, so if you think you have what it takes to join us and are curious to find out more, apply

"We care about diversity, inclusion and equity in our recruitment processes. We also believe behavioral traits can provide important insights into a candidate's fit to a role. To help us achieve this we apply Pymetrics assessments, and upon application you will be invited to play the assessment games.