Job Description

Responsibilities:

• Process Sales Orders and Return Orders timely and accurately.
• Provide guidance to the sales Teams on sales order submission requirements.
• Verify order documentation and ensure orders comply with pricing guidelines, HQ Sales Policy, Leasing Guidelines, and corporate governance policies.
• Coordinate delivery and collection arrangements with Sales, warehouse teams, and third-party logistics vendors.
• Manage manual closure of selected order lines in the ERP system when automation is not applicable.
• Support and track machine movement activities including:
  • Trial machine requests or relocation requests Sales/ADM.
  • Short-term loan request raised by STO/Sales.
  • Miscellaneous machine-related movements requests submitted by business units.
  • Other ad-hoc machine movement activities
• Monitor revenue release reports and ensure timely upload of contract documents into the relevant system for billing.
• Prepare and submit documentation for contract terminations and archive requests through Document Management System (DMS).
• Maintain and update order tracking sheets, following up on any outstanding/pending documents to ensure completeness.
• Handle order changes such as amendments, cancellations, and sales reversals.
• Raise and follow up on ERP system issues via ToConnect or equivalent platform.
• Monitor end-to-end order status and escalate issues or delays to project management teams as required.
• Participate in system testing, continuous improvement initiatives, and other tasks or projects as assigned.
• Support internal and external audits by preparing and providing required documentations.

Requirements:

• 1-3 years of experience in sales operation, order management, logistics coordination or a related administrative role.
• Diploma or Degree in Business Administration, Logistics, Supply Chain Management, Operations, or a related field.
• Exposure to a shared services experience or multinational environments is an advantage.
• Proficient in Microsoft Office especially Excel and outlook
• Experience with Oracle ERP systems is an added advantage.
• Effective communication and coordination skills, especially in working with cross-functional teams (Sales, Logistic, Billing)
• Strong attention to detail and good analytical skills.
• Team player with a positive, proactive attitude.
• Proactive and solution driven.
• Able to work independently.
• Ability to multitask and perform well in a fast-paced environment.

About Us

FUJIFILM Business Innovation Malaysia Sdn. Bhd., a MSC status Company which is wholly owned by FUJIFILM Business Innovation Asia Pacific Pte Ltd (Singapore). Its main activity involves in providing shared services of Technical Support, Customer Support, On-line Support and Finance Services Operation to all affiliated Company under the umbrella of FUJIFILM Business Innovation across Asia Pacific.