Job Description

Job Title: Order Fulfillment Technician

Compensation: $19.50/hr.

Department: Shipping / Warehouse / Order Fulfillment

Reports To: Shipping Supervisor

FLSA Status: Non-Exempt

Location: Acorn Facility

Work Arrangement: On-Site

Shift / Schedule: 1st shift

Travel Requirements: None

Employment Type: Full-time

Role Overview / Purpose and Scope

The Order Fulfillment Technician is responsible for building pallets safely, accurately, and efficiently to support customer shipments and shipping operations. This role includes reading labels and order sheets, placing product in the proper load and stop sequence, operating an electric pallet jack, staging product, maintaining inventory rotation, and loading outgoing trucks according to shipping instructions.

The Order Fulfillment Technician plays an important role in order accuracy, product movement, shipment readiness, cooler and dock organization, documentation accuracy, and overall customer satisfaction. This position requires attention to detail, safe material handling, strong communication, and the ability to work in a damp, cold, fast-paced warehouse and production environment.

Key Responsibilities

• Build pallets safely and efficiently according to order requirements, labels, and shipping instructions.
• Read and understand English and identify items on paperwork.
• Operate and understand the inventory scanner.
• Work from order sheets to build loads using an electric pallet jack.
• Follow proper load and stop sequence when placing product for shipment.
• Load outgoing trucks with strict attention to order accuracy.
• Ensure the correct number and type of product is picked, transported, staged, and loaded.
• Comply with shipper and receiver documentation requirements.
• Complete and maintain all relevant shipping documentation as required.
• Assemble various types of merchandise for shipment.
• Carry or transport orders to shipping locations or delivery platforms using material handling equipment.
• Stencil, tag, or mark orders as requested.
• Repack and weigh orders that require additional handling when necessary.
• Report quality variances, product concerns, order discrepancies, or documentation issues immediately.
• Maintain inventory product rotation using First In, First Out practices.
• Properly stage and track products in the coolers.
• Maintain a clean, neat, and orderly work area, including coolers and dock areas.
• Communicate verbally with supervisors, leads, and team members.
• Safely operate an electric jack after completing required training.
• Work overtime as needed based on shipping, production, and business needs.
• Perform other duties as assigned.

Benefits: Farmer Focus offers a competitive total rewards package designed to support team members’ health, financial well-being, and professional growth. Available offerings may include weekly payroll, paid time off and sick leave, semi-subsidized medical coverage, dental and vision plan options, a 401(k) plan with company match, HSA and FSA, education reimbursement opportunities, employee assistance programs (EAP), and internal learning, development, and career growth programs.

All benefits, programs, and offerings are subject to eligibility requirements, plan terms, and company policies, and may be changed, amended, or discontinued by Farmer Focus at any time.

Qualifications

• Ability to read and understand English.
• Ability to identify items on paperwork, labels, order sheets, and shipping documents.
• Ability to operate and understand an inventory scanner.
• Ability to work from order sheets and follow shipping instructions accurately.
• Ability to be trained to safely use an electric pallet jack.
• Ability to pick, build, stage, transport, and load customer orders accurately.
• Ability to maintain order accuracy when loading outgoing trucks.
• Ability to complete and maintain shipping documentation as required.
• Ability to communicate verbally with supervisors, leads, and team members.
• Ability to report product issues, quality variances, order discrepancies, and documentation concerns immediately.
• Ability to maintain inventory rotation using First In, First Out practices.
• Ability to work in a damp and cold environment.
• Ability to work overtime as needed.
• Ability to occasionally lift up to 50 pounds.
• Ability to perform constant standing, walking, bending, twisting, squatting, reaching, and grasping as product is moved.
• Ability to follow safety requirements, company policies, and department procedures.
• Ability to perform the essential functions of the role with or without reasonable accommodation.

Preferred Qualifications

• Prior order fulfillment, shipping, warehouse, cooler, freezer, production, food processing, or poultry processing experience.
• Experience operating an electric pallet jack, manual pallet jack, or similar material handling equipment.
• Experience using inventory scanners, shipping documentation, or order management systems.
• Experience building pallets, loading trucks, staging product, or maintaining First In, First Out inventory rotation.
• Strong attention to detail and accuracy.

New team members must be able to pass a drug and alcohol screening post-offer and prior to the start of their employment. The Immigration Reform and Control Act requires that verification of employment eligibility be documented for all new employees by the end of their third day of work.

Work Environment, Physical Demands, and Travel

Work is conducted primarily in a manufacturing, warehouse, shipping, cooler, dock, and poultry production environment. This role requires working in damp and cold conditions and may require access to production areas, coolers, dock areas, shipping locations, and other assigned areas of the plant. Hearing and eye protective equipment are required in the production area. Hair and beard nets are required in the production area. Additional personal protective equipment may be required based on task, location, and safety requirements. This position requires constant standing, walking, bending, twisting, squatting, reaching, and grasping while product is moved. The role may also require operating material handling equipment, building pallets, loading trucks, staging product, working in coolers and dock areas, and occasionally lifting up to 50 pounds.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

This position does not have an application deadline. Farmer Focus will recruit until the role is filled.

Recruiter and Agency Disclaimer

Unsolicited resumes or candidate profiles submitted by staffing agencies, recruiters, or search firms to any Farmer Focus employee without a current written agreement and an active, role-specific request from the Recruiting team will be considered the property of Farmer Focus. Farmer Focus will not pay a fee for any placement resulting from the receipt of an unsolicited resume or candidate profile.

All external recruiters and agency partners supporting Farmer Focus searches must comply with applicable federal, state, and local employment laws, including compensation transparency requirements and restrictions on seeking salary history where applicable.

About Farmer Focus

Farmer Focus exists to promote and protect generational family farms by shifting farm-level decision-making and chicken ownership back to farmers and empowering them to farm the way they know is best. We are committed to producing 100% organic and humanely raised chicken that is better for people, the planet, and animals. Our culture is grounded in servant leadership and guided by our CARES values: Community, Accountability, Respect, Excellence, and Stewardship. Our top priorities are people, safety, and quality. At Farmer Focus, our vision is to disrupt the status quo by creating bold opportunities for people who demand more and deserve better.

EOE, including disability/vets