Job Description

Acute Care TechnologyOrder Fulfillment Administrator

ZOLL Medical is a growing, innovative-driven company at the forefront of delivering medical devices that save lives and software solutions that improve efficiency. With customers in more than 140 countries, we continue to expand our reach and product range. Hospitals, emergency medical services (EMS), and other healthcare providers trust ZOLL to deliver high-quality products and exceptional customer service. ZOLL products are used every day across the globe to help save the lives of people who suffer sudden cardiac arrest. From Real CPR Help® technology—an industry first—to the world’s only wearable defibrillator, our capabilities set us apart. None of this would be possible without the dedication of our employees, and we are committed to their success.

The Order Fulfillment Administrator provides sales, customer, and service support by managing end-to-end order processing and fulfillment activities. This role serves as a key liaison between customers, Sales, Operations, and cross-functional teams to ensure timely, accurate, and compliant shipment of orders critical to patient therapy.

Essential Functions & Responsibilities
• Deliver a world-class customer service experience to both internal and external customers.
• Process customer orders from order review and entry through fulfillment, including order entry in Great Plains, purchase order receipt, and shipping transactions in Oracle.
• Process internal order requests, including in-service, service orders, service depot requests, evaluations, and demo orders.
• Manage evaluation and placement agreements and assist in coordinating capital equipment sales demonstrations in partnership with Sales and Operations.
• Track demo equipment and coordinate related logistics.
• Drive the order fulfillment process by acting as a liaison between customers and internal resources to ensure on-time delivery.
• Partner with Operations to expedite parts or materials as needed to meet customer requirements.
• Prepare and review documentation for domestic and international shipments, such as Commercial Invoices (CI), Certificates of Origin (COO), Certificates of Conformance (COC), Shipper’s Letters of Instruction (SLI), and Dangerous Goods documentation.
• Send delivery notifications to internal and external customers, as required.
• Coordinate pick-ups and shipments with freight forwarders.
• Serve as a primary point of contact for order-related inquiries and issue resolution, including out-of-box failures, complaints, and shipping discrepancies.
Required Skills & Competencies
• Excellent follow-through skills, interpersonal skills, hardworking, a self-starter, and a problem solver. Must have excellent attention to detail and accuracy.
• Proven ability to multitask, prioritize, and perform efficiently in a fast-paced environment.
• Must be able to work independently and in a team environment.
• Prior certification or knowledge of Hazardous Material or Dangerous goods shipments.
• Strong customer service skills with the ability to professionally interact with internal and external customers.
• Ability to identify, handle, and appropriately escalate customer issues promptly.
• Strong data entry, written, and verbal communication skills.
• Self-starter with strong problem-solving abilities; able to work independently and as part of a team.
• Dependable, responsible, and reliable with a positive, can-do attitude.
• Ability to remain calm and professional when interacting with upset or frustrated customers.
• Proficiency in using CRM or Manufacturing systems, databases, spreadsheets, email, and related tools to perform required tasks.
Education, Training, Experience
• 2–3 years of experience in sales order administration, sales support, or order fulfillment.
• 1–2+ years of export documentation preparation experience required.
• Intermediate to advanced proficiency in Microsoft Excel.
• Must obtain and maintain Dangerous Goods shipment certification for Lithium batteries.
ZOLL is an equal opportunity employer and is committed to building a diverse and inclusive workforce.At ZOLL, we're passionate about improving patient outcomes and helping save lives.

We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions.

The Circulation division of ZOLL Medical Corporation is focused on "beating heart" therapies for hospitals. Post-cardiac arrest, STEMI heart attack, and severe fever are some of the applications of ZOLL's unique devices. Fully integrated, ZOLL Circulation researches, develops, manufactures, and sells novel technologies includes ZOLL Temperature Management Solutions and TherOx SSO2 Therapy. Temperature Management Solutions empower physicians to "prescribe" a temperature and achieve it. TherOx SSO2 Therapy is the first FDA-approved therapy since the stent 20+ years ago to reduce infarct size in patients with the most severe heart attacks.

The Circulation division of ZOLL Medical Corporation is focused on heart therapies and neuro protection for hospitals. STEMI heart attack and severe fever are some of the applications of ZOLL's unique devices. Fully integrated, ZOLL Circulation research, develops, manufactures, and sells novel technologies including ZOLL Temperature Management Solutions and TherOx SSO2 Therapy. Temperature Management Solutions empower physicians to "prescribe" a temperature and achieve it. TherOx SSO2 Therapy is the first FDA-approved therapy since the stent 20+ years ago to reduce infarct size in patients with the most severe heart attacks

Essential Functions

• Provide world-class level customer service experience to both internal and external customers.
• Process all orders received from order review, order entry into Great Plains, to PO receipt and shipping transaction in Oracle.
• Process internal in-service and service order requests, including service depot, evaluation and demo orders.
• Drive the order fulfillment process as liaison between customers and internal resources to ensure timely delivery of orders. This includes working with Operations to expedite parts or materials needed to meet customer requirements.
• Prepare documentation required to ship orders both domestically and internationally.
• Send out delivery notifications to internal and external customers, as required.
• Coordinate shipments with freight forwarders.
• Act as a point of contact and engage necessary resources needed to answer or resolve order related inquiries and issues.
• Update order management processes documentation.
• Research and update customer records and installed base as necessary.

Required/Preferred Education and Experience

• 3+ years of sales order administration, sales support or order fulfillment experience. required and
• 1+ years of experience of export experience preferred and
• Working knowledge of U.S. export regulations and international regulatory requirements required

Knowledge, Skills and Abilities

• Ability to utilize/develop tools including database, spreadsheet(s), email or any other means available to effectively perform the required task(s).
• Ability to professionally interact with internal and external customers, understand, handle and escalate customer problems in a timely manner.
• Excellent follow through skills, interpersonal skills, hardworking, a self-starter and problem solver. Must have excellent attention to detail and accuracy.
• Positive attitude, responsible, dependable, reliable and dedicated.
• Ability to calmly interact with angry customers. Demonstrated excellence in organization and time management skills. Able to perform multiple tasks efficiently.
• Strong data entry, written and verbal skills.
• Ability to multi-task and work in a fast-paced environment.
• Must be able to work independently and in a team environment.

ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients' lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives.

The hourly pay rate for this position is:

$30.00 to $32.00

Factors which may affect this rate include shift, geography, skills, education, experience, and other qualifications of the successful candidate. Details of ZOLL's comprehensive benefits plans can be found at www.zollbenefits.com

Applications will be accepted on an ongoing basis until this position is filled. For fully remote positions, compensation will comply with all applicable federal, state, and local wage laws, including minimum wage requirements, based on the employee’s primary work location.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, or status as a protected veteran.

ADA: The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.