Order Entry / Account Management Specialist

Manufacturing | Full-Time

Position Overview

We are currently recruiting for an
Order Entry / Account Management Specialist
for a well-established local manufacturing company. This position is ideal for someone who is highly organized, detail-oriented, and comfortable working directly with customers while coordinating with internal manufacturing, sales, and production teams.

The Order Entry / Account Management Specialist will be responsible for accurately processing customer orders, maintaining customer accounts, providing order updates, and ensuring customers receive timely and professional service throughout the order process.

Responsibilities

• 
  Enter and process customer orders accurately and efficiently.
• 
  Review purchase orders for pricing, quantities, specifications, and delivery requirements.
• 
  Serve as a primary point of contact for assigned customer accounts.
• 
  Build and maintain strong, long-term relationships with new and existing customers.
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  Provide customers with pricing, lead times, order status, shipping information, and other updates.
• 
  Respond to customer questions and resolve order-related issues in a timely and professional manner.
• 
  Coordinate with production, purchasing, shipping, sales, and other internal departments to ensure customer requirements are met.
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  Monitor open orders and follow up on production and delivery timelines.
• 
  Maintain accurate customer, order, and account information within the company's ERP/CRM system.
• 
  Prepare quotes and assist with pricing requests as needed.
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  Communicate changes in schedules, pricing, availability, or delivery dates to customers.
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  Assist with customer documentation, reports, and general administrative responsibilities.
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  Develop a strong understanding of the company's products and manufacturing capabilities.
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  Provide exceptional customer service throughout the entire order process.

Qualifications

• 
  Previous experience in
  order entry, account management, customer service, inside sales, or administrative support
  preferred.
• 
  Manufacturing or industrial experience is a plus.
• 
  Strong computer and data-entry skills.
• 
  Experience working with ERP, CRM, or order management systems preferred.
• 
  Proficiency with Microsoft Office, including Outlook, Word, and Excel.
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  Strong attention to detail and accuracy.
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  Excellent written and verbal communication skills.
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  Ability to manage multiple customer accounts and priorities simultaneously.
• 
  Strong organizational and problem-solving skills.
• 
  Ability to work effectively with customers and internal departments.
• 
  Dependable, professional, and customer-focused.