Job Description

Position Title: Order Entry Specialist II
Location: 4501 W. 62nd St, Indianapolis, IN 46268 (Indy Admin Building)
Starting Pay for position: $22.00 - $22.50

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About Herff Jones:
Indianapolis-based Herff Jones is the leading provider of graduation and educational products and services designed to inspire achievement and create memorable experiences for students. Herff Jones’ products include class rings and jewelry, caps and gowns, diplomas and announcements as well as motivation and recognition programs. Focused on building long-term relationships through a nationwide network of over 1,400 employees and sales partners, the professionals at Herff Jones have been helping elevate the student experience throughout the lifelong journey of education for more than 100 years. For more information about Herff Jones, please visit www.herffjones.com.
Your Opportunity:
The Order Specialist is responsible for the timely and accurate entry of contracts and text submissions into the Oracle system. This role also supports reporting activities, creates and maintains spreadsheets, imports data, and provides full backup coverage for data entry functions related to Scholastic Announcements.

This position requires a detail-oriented critical thinker with strong basic math skills and the ability to type efficiently and accurately. Success in this role depends on maintaining a high level of accuracy, managing competing priorities, and ensuring all tasks are completed within established timelines.

What We Want You to Accomplish:

• First 30 Days and on includes, but not limited to:
◦ Be in complete learning mode gaining knowledge from job aids and SOP (standard operating procedures)
◦ Input student information into Oracle
◦ Build relationship with scholastic product specialists, to support the needs of our customers
◦ Hands-on training while job-shadowing with a seasoned team member

First 90 days includes but not limited to:Rate of accuracy at 95% or better after 4 weeks of training with full audit from trainerIndependently enter students’ order data into OracleConsistently review orders for completeness with minimal audit correctionsMeet established daily/weekly volume expectations while maintaining accuracy standardsDemonstrate strong understanding of SOPs and job aids, requiring minimal guidance

First 120 days includes but not limited to:Sustain 99%+ accuracy while meeting or exceeding productivity expectationsPerform all order entry functions fully independently across workflowsServe as a reliable backup resource, stepping into additional data entry support as neededDemonstrate strong attention to detail by maintaining near-zero avoidable errorsProactively flag trends or recurring issues and contribute to process improvements
What You’ll Be Doing Daily:
• Daily review and entry of high school announcement contracts
• Key in information on the student order form into the system
• Process text submission and pricing
• Prepare weekly/monthly reports
• Prepare all data entry back up support for entering orders from Access
• DOP and expedited functions as needed throughout the season
• Support Data Entry department
• Other tasks and projects completed as assigned
What You’ll Bring to the Table:
• Previous success in a data entry or similar role preferred
• Proven success in effective communication (listening, writing and verbal)
• INTERMEDIATE skills with Microsoft Office (Excel) and learning new systems/technology with understanding some work is processed manually
• Exceptional attention to detail
• Ability to operate PC systems (Word, Oracle, Order Manager) as well as follow manual processes such as filing
• Strong math skills with the ability to work with a calculator
Education / Certifications Required:
• Highschool or GED required
• Bachelor’s or associate degree preferred

Physical Requirements:
• Daily activity includes but is not limited to lifting, carrying, sitting, grasping, reaching, standing, kneeling, walking, bending, twisting
• Reading, communication, math
• Being able to sit for long periods of time
• Working at a computer for extended periods of time
• Ability to regularly lift/move up to 25lbs
• Ability to work alone in a relatively quiet environment

Herff Jones, Inc. and its affiliates are equal opportunity employers and maintain affirmative action plans to recruit, retain, develop, and promote qualified individuals without unlawful consideration of race, gender, gender identity, color, religion, sexual orientation, national origin, age, disability, citizenship status, veteran status, or any other characteristic protected by federal, state or local law. Herff Jones strives to maintain a work environment free from unlawful discrimination and harassment, where associates are treated with respect and dignity.
Any employment agency, person or entity that submits a résumé into this career site or to a hiring manager does so with the understanding that the applicant's résumé will become the property of Herff Jones. Herff Jones will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.