Eaton’s Corporate Sector division is currently seeking a Order Entry Specialist.
Primary Responsibilities include receiving, analyzing, entering and processing incoming orders on a timely basis while maintaining customer service center and ISO quality standards. Orders generally received via email.
Job Responsibilities
A. Verifies customer, order and item information for accuracy and completeness by reviewing the quote and purchase order and clarifying discrepancies as well as checking catalog numbers for accuracy.
B. Performs regular daily order schedule maintenance functions such as customer sales order hold removal and sales order progress reporting. Knowledgeable in customer specific requirements as they apply to the order.
C. Identifies, understands and processes appropriately the variances in orders to assure proper information is entered such as various product groupings, reserve production planned line items, consignment and credit card orders.
D. Close communication with other departments to solve issues about pricing and quoting.
E. Enter correct customer shipment and notification requirements. Applies proper sales credit and commission payment rates to orders. Reviews orders for completeness following order entry checklist. Participates in problem solving teams and special projects as directed by supervisor to improve processes. Assists and participates in cross-training for continuous improvement.
F. Maintain safe, clean working environment in compliance with all Eaton safety standards, Life Saving Rules, and daily 5S+ requirements to help build a Zero Incident Culture.
#LI-KL1
Education level required
• Bachelor's degree necessary.
Years and area of experience required
• Minimum 1 year customer interaction/support experience
Technical knowledge
• Experience with SAP or Vista desirable
• Intermediate English proficiency (proven ability to mantain professional conversations)
Soft skills
All positions may require participation in video and in-person interviews as part of the hiring process. All candidates will be evaluated based on job-related competencies, and all candidates’ privacy rights and data security will be protected in accordance with applicable laws.
We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.
Eaton is an intelligent power management company dedicated to improving the quality of life and protecting the environment for people everywhere. We are guided by our commitment to do business right, to operate sustainably and to help our customers manage power ─ today and well into the future. By capitalizing on the global growth trends of electrification and digitalization, we’re accelerating the planet’s transition to renewable energy and helping to solve the world’s most urgent power management challenges.
Eaton is an Equal Opportunity Employer. Eaton is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.
