Job Description

The Customer Care Order Entry Specialist is responsible for providing a uniquely positive Customer Experience for our Dealer Partners. This is accomplished through our C.A.R.E. Values and by: accurately and efficiently entering Dealer Partner orders into our order processing systems, checking those entries for accuracy, and alerting the CARE Relationship Specialist if information for entry is not complete or clear.

Order Entry Specialist Responsibilities

• Model ECG’s Core Values especially our commitment to Customer Focus to ensure a positive, consistent Dealer Partner experience.
• Accurately and efficiently enter Dealer Partner orders into our order entry systems.
• Understand and correctly use our FreshDesk Ticket system to manage order process.
• Understand and use our digital communication tools such as email, FreshDesk, TEAMS, and RingCentral.
• Support other functions of the Order Entry team such as sending confirmations, 2nd checking orders, and covering phones when needed.
• Support the dept CAD Specialist and the accurate delivery of CAD drawings to our Dealer Partners.
• Performs other related duties as assigned by the Dir of Customer Experience and/or Order Entry Lead.

Requirements

Required Skills /Abilities

• Must exhibit a Passion to Win Mentality
• ·Must have the ability to accurately and efficiently execute data entry tasks
• Must be results oriented, driven by achievement of established standards
• Must be a driven problem solver that acts with both urgency and empathy
• Excellent verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Must be Detail Oriented and Organized
• Must be deadline motivated
• Must be accuracy motivated
• Must be a team player

Qualifications

• High school diploma
• Valid state-issued motor vehicle license
• Experience in general computer applications
• Cabinet industry or shelter goods industry experience strongly preferred

Working Relationships

Must be able to interact and collaborate with all ECG departments, specifically Quality, Operations, and Sales as well as ECG Dealer Partners and end users as needed.

Physical Requirements

• This is a preferred in-office position, however remote will be considered based on experience and qualifications.

• On an occasional basis, it may be required to go to the production floor.

This position expects to adhere to all safety rules to include the use of all require protective personal equipment (PPE). Specifically, eye and hearing protection must be worn at all times while on the production floor.

The information contained in this job description is not intended to be an exhaustive list of all responsibilities, duties, and skills required in order to perform the work. The requirements listed in this document are representative of the knowledge, skills, and/or abilities required to perform this job. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Equal Opportunity Employer

We believe in the value of your unique identity, background, and experiences. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, marital status, genetic information, disability, sexual orientation, gender identity, veteran status or any other status protected by the law.