Job Description
Job Location: Easton Headquarter - Easton, PA 18040
Position Type: Full Time
Salary Range: $20.00 - $25.00 Hourly
Job Shift: FirstHuman Active Technology (HAT) is seeking a sharp, solutions-driven Order Management Specialist to join our Customer Service team. This role is critical to the success of our order management operations and requires a strong command of systems, attention to detail, and exceptional communication skills. The ideal candidate will own the full lifecycle of order processing from entry to fulfillment while partnering across teams to ensure accuracy, efficiency, and an outstanding customer experience. If you excel in a fast-paced environment and have a passion for precision and process, we want to hear from you.
What You’ll Do
- Accurately enter and track customer orders in the ERP system from receipt through shipment
- Collaborate with Customer Service and Sales teams to allocate product and release orders to the warehouse
- Review and manage customer portal demand entries and proactively communicate any discrepancies
- Monitor inventory at third-party logistics providers and escalate issues to ensure seamless supply
- Serve as a key contributor to the coordination and functionality of electronic data interchange orders
- Partner with internal stakeholders including AR, IT, Sales, and Warehouse teams to support a compliant and efficient order-to-cash process
- Identify and support continuous improvement opportunities in order management workflows
Qualifications
A Qualified Candidate Will
- Have one to three years of experience in order management or fulfillment support with a strong working knowledge of ERP systems such as Syteline, SAP, or Oracle
- Demonstrate intermediate Excel proficiency including pivot tables, VLOOKUP, and nested IF formulas
- Possess familiarity with domestic and international logistics as well as EDI transactions
- Communicate with clarity and professionalism across departments and with external partners
- Exhibit exceptional organizational skills with a methodical and accurate approach to tasks
- Hold a bachelor’s degree or equivalent combination of education and relevant experience
- Be adaptable, resourceful, and capable of navigating a high-volume environment with confidence
Who We Are
HAT is a rapidly growing manufacturer of monitor mounting solutions, height-adjustable tables, and other ergonomic office products. With a strong commitment to custom manufacturing, creative solutions, and superior quality, we serve a diverse, global customer base. Headquartered in Easton, PA, we also have offices and showrooms in California, New York City, Chicago, and the Netherlands.
Why Join HAT?
- Be part of an innovative and growing company with a reputation for excellence
- Work with state-of-the-art technology in a collaborative and supportive environment
- Enjoy a competitive salary with opportunities for professional growth and advancement
- Year-end bonus potential
- Comprehensive health, dental, and vision insurance to support your well-being
- Disability and supplemental insurance options for added financial security
- 401(k) retirement plan with company contributions to help you plan for the future
- Generous paid time off including vacation, personal days, and holidays
At HAT, we value hard work, collaboration, and creative problem-solving. If you’re ready to be part of an industry leader in ergonomic office solutions, apply today.
