Job Description

Master Lock fabrica una amplia gama de soluciones innovadoras de seguridad y protección para su hogar, oficina y entornos industriales. Desde 1921, Master Lock se ha comprometido a proporcionar productos de alta calidad que brinden seguridad y tranquilidad a nuestros clientes. Master Lock y nuestra marca hermana SentrySafe forman parte de Fortune Brands Innovations (FBIN).

¿Por qué trabajar con nosotros?

Obtendrá la flexibilidad para equilibrar su vida, en cada etapa de la vida con Recompensas Totales que apoyan su bienestar físico, emocional y financiero. También apoyamos una cultura inclusiva y diversa en la que se aliente y empodere a todos para ser auténticos, y donde nuestras diferencias y perspectivas únicas sean una fortaleza clave.

General Job Description

Responsible for processing, managing, and coordinating customer orders accurately and efficiently, received through the various sales channels available to the company. Ensures that the information is complete, correct, and ready for processing and follow-up.

• Receive customer orders sent via email.
• Interpret customer and sales representative order requirements and enter the information into the Oracle system.
• Ensure that orders entered onto the Oracle system are assigned the correct shipping date.
• Detect and correct inconsistencies or errors before releasing the order for processing.
• Maintain open orders according to established procedures and work instructions (e.g., CB, MK orders).
• Communicate with customers to clarify and correct information provided in orders using predefined templates (Order Entry Callbacks).
• Include promotional programs and offers (BID, PROMOS) provided to customers during order entry in the system.
• Follow the procedures of our quality system in the daily performance of duties.
• Ensure that the documentation used daily is in perfect condition and up to date.
• Perform daily reviews of open orders, follow up on internal ones, and be specific in order notes (reason why the order is open – “Unbooked report”).
• Confirm orders with customers, resolve price discrepancies or questions, and respond to inquiries related to order status.
• Follow up on orders requiring changes or cancellations.
• Correct errors detected in already registered orders (post-booking and PPMs), collaborating with involved areas to ensure modifications comply with established processes.
• Register new addresses for already established accounts.
• Conduct internal audits of customer orders.
• Record performance indicators in individual metrics, focusing on productivity and quality (standard, CFs, and PPMs).
• Attend informational and training meetings related to new products, processes, etc.
• Support the follow-up and investigation of complaint orders (CFs) as required by corporate or Nogales customer service.
• Participate in audits established by the quality management system.
• Promote improvement activities and projects applicable to the area.

Qualifications

Education:

• Bachelor's degree in Business Administration or a related field

Experience:

• 1 to 2 years of experience. Internally, 2 years within the company

Languages:

• Advanced English

Other Competencies:

• Proficiency in Oracle system
• Proficiency in Microsoft Office suite
• Strong communication skills
• Good organizational skills

Additional Information

Toda su información se mantendrá confidencial de acuerdo con las pautas de EEO.