Purpose of the Position

To maintain the accuracy and integrity of orders in the Navision database through accurate order entry and invoicing of all products.

Major Duties and Accountabilities

• Generate all ITE (In the Ear), BTE (Behind the Ear) hearing aid repair, remake, service, and accessories orders.
• Input sales orders into the Navision database.
• Regularly interact with Production and Client Services regarding order inquiries, status checks, service repair estimates or warranty inquiries.
• Responsible for accurate documentation of ITE, BTE, Accessories and Ear Molds.
• Monitor and invoice all incoming orders from Courier, Email, Deskpro, and WebOrders.

• Update service card with any changes.
• Maintain a low reject rate.
• Add appropriate service codes, adjust warranty and pricing etc. when necessary.
• Responsible for accurate documentation, filing, and organization of necessary paperwork.
• Ensure that all entries are accurately entered into the Navision databases.
• Assist other associates as required to accommodate for changes in volume, workflow and/or staffing level.
• Perform other tasks as required by the Manager.
• Meet and follow all Company and Departmental standards, policies and procedures regarding turnaround time, rushes, quality, and customer service.
• Adhere to all Human Resources policies and procedures.
• Conduct basic equipment maintenance as necessary.

Qualifications

To perform this job successfully, an individual must be able to perform each major duty and accountability satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• A high school diploma or equivalent is required.
• Excellent typing skills are necessary (Minimum of 40 WPM).
• Must be detail oriented and have a solid background in record keeping procedures and maintaining organized documentation and/or filing systems.
• Knowledge of Microsoft Office programs (Word processing and spreadsheet applications).
• Fluent with a Windows operating computer program.

Details of the Position

Problem Solving/Judgement and Decision Making:
Works on production assignments that are semi-repetitive and routine in nature. Issues that may arise on a regular basis will be deferred to the Manager, Order Entry, and Invoicing and/or the Director of Operations for resolution.

Supervision Received:

Primary reporting relationship is typically to the department Manager, Order Entry, and Invoicing. Assignments are performed under minimal direction.

Supervision Exercised:

Has no supervisory responsibilities but may provide guidance and training to less experienced employees in the department or functional area.

Internal and External Contacts:

Routinely interacts with other team members in the Order Entry and Invoicing team, Operations team, and the Senior Director – Operations. Contacts are intermittent with non-management and management staff in Accounting and Client Services for routine assignments.

Health & Safety – Personal Protective Equipment:

There is no current mandatory or recommended PPE for this position.

Disclaimer Note

This job description is not intended to be, nor should it be construed as, a contract of employment, nor as an exhaustive statement of duties, responsibilities, or requirements. This job description is to be used as a guideline to give you an understanding of what the Company has defined this position to be by describing the general content of the responsibilities for the performance of this job. The Company reserves the right to revise this job description at any time and to require employees to perform other tasks as circumstances or conditions of its business, competitive considerations, or work environment change.

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