Als Order Entry Consultant (m/w/d) bei IDEXX unterstützt du Tierärzt*innen und weitere Fachkräfte dabei, Produkte aus dem Bereich der tiermedizinischen Diagnostik zu bestellen – darunter veterinärmedizinische Produkte, medizinische Diagnoseservices, Wasseranalysegeräte sowie weitere Produkte und Dienstleistungen.
Die Position ist zunächst befristet auf 6 Monate.
In dieser Rolle trägst du dazu bei, dass Tierärzt*innen, TFA und Fachkräfte der tiermedizinischen Diagnostik unsere Haustiere gesund halten können.
Du unterstützt die Auftragserfassung und Rechnungsstellung sowie weitere Aufgaben wie: Beantwortung von Kundenfragen, Erklärung von Produkten und Services, Unterstützung bei Problemen mit Online‑Plattformen oder bestellbezogenen Themen sowie bei Datenbank‑ oder Datenkommunikationsproblemen.
Du erkennst Kundenbedarfe, findest passende Lösungen und stimmst dich bei Bedarf mit anderen Teammitgliedern ab.
Du sorgst für eine hohe Kundenzufriedenheit und pflegst langfristig starke Kundenbeziehungen.
Du unterstützt das Qualitätsmanagementsystem sowie weitere Compliance‑Anforderungen.
Ausgeprägte kundenorientierte zwischenmenschliche Fähigkeiten sowie Erfahrung im Umgang mit Kund*innen und im Aufbau guter Kundenbeziehungen.
Fließende Deutschkenntnisse und Business‑Englisch.
Technische Fähigkeiten im Bereich Dokumentation und Datenverwaltung.
Erfahrung in der Auftragserfassung ist ein Plus.
Kenntnisse in Salesforce und SAP sind von Vorteil.
Analytische Fähigkeiten zur Problemlösung.
Gute Telefonkompetenz und die Fähigkeit, schnell eine vertrauensvolle Gesprächsbasis aufzubauen.
Hohe Detailgenauigkeit.
Strukturierte Arbeitsweise und Fähigkeit zum Multitasking.
Fähigkeit, sowohl selbstständig als auch im Team zu arbeiten.
Starke Kommunikationsfähigkeiten – mündlich und schriftlich – inklusive der Fähigkeit, komplexe technische Themen verständlich, professionell, positiv und freundlich an technische und nicht‑technische Nutzer*innen zu vermitteln.
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As an Order Entry Consultant (m/f/d) at IDEXX, you will be providing Customer Support in the ordering of animal health care-related products for veterinarians, medical diagnostic services, water-testing equipment and other products and services.
This role is a fixed-term contract for an initial 6 months, part time.
In this role you will help veterinarians, veterinary technicians, and animal healthcare diagnostic professionals keep our pets healthy.
You will support customer order entry and billing, or other priorities, such as: answering customer questions, explaining products and services, troubleshooting with online platforms or order related issues, database or data communication issues.
You will determine customer needs and provide solutions and coordinate with other team members as needed.
You will ensure ongoing customer satisfaction and continue strong customer relationships.
You will support quality management system and other compliance requirements.
High quality customer facing inter-personal skills, with experience working with customers and maintaining good customer relationships.
Fluent in German & business English
Technical record keeping management skills.
Previous experience with order entry preferred.
Knowledge of Salesforce and SAP a plus.
Reasoning and analytical skills to resolve issues.
Phone skills, with ability to establish rapport.
Attention to detail.
Organized with ability to multi-task.
Ability to work independently and as part of a team.
Communication skills, both verbal and written, including ability to communicate complex technical issues to technical and non-technical users in a professional, positive, friendly and understandable manner.
We’re proud of the work we do, because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from diseases. We have customers in over 175 countries and a global workforce of over 10,000 talented people.
So, what does that mean for you? We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery. At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement.
Let’s pursue what matters together.
IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.
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10,000+ people, one global focus - enhancing the health and well-being of pets, people, and livestock
We are passionate about what we do at IDEXX – and why wouldn’t we be? When you’re working to raise the standard of care for pets, make drinking water safe for billions and keep our livestock population around the globe healthy and free of disease, it’s no wonder that what we do each day is more than just a job. There’s an energy across IDEXX that is contagious, where caring and committed people come together to make things better.
IDEXX Laboratories, Inc. (NASDAQ: IDXX), a member of the S&P 500, is a leader in pet healthcare innovation, serving practicing veterinarians worldwide with a broad range of diagnostic and information technology-based products and services. Headquartered in southern Maine, we conduct operations through more than 70 locations and serve customers in over 175 countries.
Our primary business focuses on pet health, a growing market around the world. Our products, in-clinic diagnostic tests and instrumentation, practice management and software solutions, and reference laboratory and consultation services, enhance the ability of veterinarians to provide advanced medical care, improve staff efficiency, and build more economically successful practices.
We also develop and manufacture diagnostic tests and information for the global production animal industry, including poultry and livestock, as well as tests for the quality and safety of water and milk.
Please visit our website, IDEXX.com/careers, for further information and to view all of our job opportunities.
