Job Description

This person is responsible for receiving and acting upon any communications, written or verbal, from International end-user customers and/or distributors relating to any concern regarding customer or product service.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

· Maintains excellent customer service with all phases of International customers/distributors.

· Serves as the contact person and is required to work closely with many different departments (i.e. International Sales, Manufacturing, Logistics, Finance and Architectural Services) to assure proper communication between Pella Corporation and the International customer.

· Responsible for preparing quotes for the International distributors and International Sales in a timely manner.

· Responsible for entering all the International orders and for the research, computation and entry of credit requests into the Credit Request System that result from International business.

· Maintain detailed and accurate records of all communications and transactions with International distributors/customers so there is an accurate audit trail for future use.

· Responsible for keeping the International distributor/customers informed of situations that may adversely affect the timely delivery of product to them. This person will be required to exercise proper discretion so that both the customer’s needs as well as the Corporation’s well-being are taken into consideration.

· Must develop a complete knowledge of all products and accessories manufactured/sold by Pella Corporation, both current and obsolete.

· Responsible for creating/maintaining International distributors on the computer systems and for notifying appropriate Pella employees.

· Host International distributors and potential distributors and conducting mini-seminars on subjects such as PDQ/POETS and the general International Customer Service Quoting and Order Fulfillment Process.

· Responsible for the maintenance and accuracy of the International training manual that is used by the new quoting personnel and the new International contact person in Traditional Customer Service.

· Responsible for the PDQ/POETS training for the new sales groups. This position requires exceptional written and verbal communication skills.

· Must be detail-oriented, organized and able to prioritize jobs continuously.

· A working knowledge of the PDQ/POETS system, the Rolnet order entry system and the Credit Request is required to provide proper response to distributor inquiries.

· This person will also be required to perform duties as requested by the Supervisor.

QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

One year certificate from college or technical school; or Associate's degree (A.A.) or equivalent from two-year college or technical school; and three to six months related experience and/or training; or equivalent combination of education and experience. Good knowledge of Pella products preferred. Fluent in a foreign language preferred.

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

MATHEMATICAL SKILLS

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

COMPUTER SKILLS

Word, Excel and Power Point. Also experience with PDQ/POETS and Rolnet.

CERTIFICATES, LICENSES, REGISTRATIONS

None required.

PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.