Do you bring experience in order management and customer-facing coordination within an international B2B environment? Have you got a proactive, service-led mindset and the drive to see every order through from customer purchase order to successful delivery?
If this sounds like you and you are driven by purpose, Join the SOPHiA GENETICS Customer Experience Team as an Order Management Coordinator, and enable us to make a positive impact on the outcomes for cancer and rare disease patients worldwide.
Enjoy the flexibility of a hybrid work schedule allowing 2 days PW home working, collaborating closely with colleagues in Bidart office
As an international organisation, English is our primary business language. For best chance of success, CVs should be submitted in English. Unfortunately Non-English CVs have a high likelihood of being rejected at application.
We believe there is a smarter, more data-driven way to make decisions in healthcare and our cloud-native AI powered SOPHiA DDM Platform makes that vision a reality on a daily basis. You will have direct input to our mission to democratize data-driven medicine for the ultimate benefit of cancer and rare disease patients across the globe.
Reporting to the Order Management and Distribution Expert Lead within Customer Experience, you will manage customer orders end-to-end, from receipt of purchase orders through system processing, coordination of shipment, delivery follow-up and issue resolution, ensuring a high level of care, accuracy and responsiveness throughout the process.
Requirements
As a public organisation facing ongoing commercial growth, you will bring a customer-first, solutions-focused and collaborative mindset that embraces team support, accountability, change, growth and inclusion. This is a role for someone who will go the extra mile, work proactively, and take ownership rather than operate in silos.
As an international organisation, English is our primary business language and you will need to bring full fluency in English. As part of your recruitment journey, you should expect to meet English-only speakers, so for best chances of success, you should include your CV in English. Non-English CVs have a high likelihood of being rejected at application stage
Benefits
You will be joining an organisation with the patient at the heart of every decision and action, driven by purpose as we pursue exponential growth.
Business recognition and accolades include:
Our benefits package is comprehensive but varies internationally in-line with local standards and laws. You can discuss a full breakdown with us, but as a brief overview:
Our DNA
Like the strands of DNA itself, SOPHiA GENETICS and the team are deeply interconnected and reliant on each other to deliver. There are common threads across the team. Things that bind us together. Those things are Relentless Curious; Resilient & Nimble and Fearlessly Adventurous
Our Virtues
At SOPHiA GENETICS we established our 7 Virtues to clarify how our principles show up each day through action. We Decide; We Do; We Collaborate; We Innovate; We Empower; We Adapt and We Learn.
The process
We use the power of AI to help our partners make decisions. If you’re utilising AI in your search and application process, why not use some of these prompts, or read our AI guide.
Apply now with your CV and any supporting information.
For a fair, consistent and transparent process, we request all candidates should complete an application through our career page or an external job posting. Whilst we aim to respond to message and enquiries about vacancies, we cannot accept applications through email or messages on another platform (i.e. LinkedIn; Xing) alone. We are aware of some third-party organisations republishing both current and expired job postings without our consent, in the interest of collecting personal information. If you have any concerns about the legitimacy of this job posting, or any other vacancy, you can compare it to open postings directly on our careers page (https://careers.sophiagenetics.com/jobs/search).
Suitably qualified candidates will be invited through an interview and screening process where you will speak with members of our Talent Acquisition Team, the hiring leader alongside key colleagues and stakeholders from across the business.
If you need additional support or accommodations for accessibility, please contact our TA team for assistance on recruitment@sophiagenetics.com
We appreciate the value external partners can bring, but we operate a direct-hiring model, and we are not looking to utilise agency support at this time. All hiring is controlled by Talent Acquisition; potential partners should liaise through TA and not our hiring teams please.
Starting Date: ASAP
Location: Bidart, FR (Hybrid) - Relocation welcome
Contract: Permanent, Forfait-Jour
SOPHiA GENETICS was founded in 2011 by biologists who had a vision to create a technology that could make a positive and lasting impact on the world, using data for good.
We’ve built a revolutionary technology platform, SOPHiA DDM™, that rapidly distills complex data into actionable insights, enabling clinicians, researchers, and biopharma to reshape the way that we diagnose and treat cancer and rare inherited disorders.
The AI fueling our platform learns from the complex genomic and multimodal data provided by our community of users to create a collective intelligence over time. By using the power of data and AI, we are expanding access to data-driven medicine and enabling the patients of today to help the patients of tomorrow.
Our science is driven by unrelenting passion for our mission to transform patient care by expanding access to data-driven medicine globally.
We wouldn’t be able to achieve all that we have – and all that we will – without our people, who are driven by our shared purpose to ensure that every patient worldwide has equitable access to precision medicine.
Our virtues are our behaviors we exhibit every day, and our mantra “We Care” is our driving force.
