Job Description

Company Overview:

The Agfa-Gevaert Group develops, produces and distributes an extensive range of imaging systems and IT solutions, mainly for the printing industry and the healthcare sector, as well as for specific industrial applications.

Agfa’s headquarters and parent company are in Mortsel, Belgium. The Group’s operational activities are divided in three divisions: Digital Print & Chemicals, Radiology Solutions, and HealthCare IT.  All divisions have strong market positions and well-defined strategies.

Agfa’s largest production and research centers are in Belgium, the United States, Canada, Germany, Austria, China and Brazil. Agfa is commercially active worldwide through wholly owned sales organizations in more than 40 countries. In countries where Agfa does not have its own sales organization, the market is served by a network of agents and representatives.

Position Overview:

Customer Operations are as core to our client services as the products themselves. As a member of our ESSC Consumables team you will be responsible for handling customer orders. In this role you will be receiving and processing orders for Agfa Consumables products, dealing with customer enquiries about product availability, order deliveries and others. As a specialist you will interact with Agfa Accounts and Sales people as well as with Sales Management, Credit & Collection Department and HQ Supply Chain and Logistics.

Location: Warsaw

What You'll Do:

• Receive, process, and monitor customer orders and requests
• Coordinate order fulfillment and delivery activities, keeping customers informed throughout the process
• Manage customer inquiries related to product availability, deliveries, forecasts, invoicing, and returns
• Monitor supply issues, coordinate internally with relevant stakeholders, and proactively communicate updates to customers
• Arrange and coordinate urgent transportation when required
• Promote and support the use of the AGFA Graphics Online Sales Tool
• Collaborate closely with local teams, country organizations, and headquarters
• Register, investigate, and follow up on customer complaints, ensuring timely resolution and customer satisfaction

What You Bring:

• Customer-oriented mindset with a strong focus on service excellence
• Fluency in French and good command of English
• Previous experience in Customer Service, Order Management, or a similar customer-facing role
• Excellent communication and interpersonal skills
• Ability to work effectively in a collaborative, international environment
• Strong organizational, planning, and execution skills
• High level of accuracy and attention to detail
• Ability to prioritize tasks, manage multiple activities, and meet deadlines
• Proactive approach to problem-solving and continuous improvement

Our Values:

Own It (I do what I say, full accountability for results, finding solutions and Practice ethical and safe behaviors)

Play as One (Collaborate for a common goal, diverse perspectives. Listen and communicate with respect, support decision for teams’ benefits)

Move Forward (Embrace change, explore opportunities to innovate, feedback and improve performance, Proactive steps to resolve issues and continuous progress)

Drive Value (Bold choices to maximize value creation, customer deliver exceptional value, add value to all stakeholders, use data to generate crucial insights and outcomes)

What we offer now and in the future:

• Opportunity to join a dynamic global organization with a strong legacy of innovation and a diverse product portfolio.
• A challenging yet supportive work environment, backed by experienced and approachable leadership
• Opportunities for professional growth and career development.
• Competitive compensation package, including: (private medical care, sports card co-funding, additional insurance options, jubilee bonus, holiday allowance, 30-minute paid break included in working hours, additional day off to celebrate your birthday)
• Permanent employment contract following successful completion of the probation period.
• A friendly and collaborative workplace with dedicated and professional colleagues.
• Hybrid working model - 2 days per week in the office
• No dress code - be yourself and feel comfortable at work.

Diversity and Inclusion:

At Agfa, our mission at Agfa is to ensure that everyone belongs. We believe that diversity and inclusion of others promotes a greater feeling of belonging and higher levels of engagement. We know that if we work together, we can do amazing things, and that our differences are what make our company, products, and services great.