Mondelēz International

Order Customer Collaboration Specialist

Mondelēz International  •  Upplands Väsby, SE (Onsite)  •  3 hours ago
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Job Description

Are You Ready to Make It Happen at Mondelēz International?

Join our Mission to Lead the Future of Snacking. Make It Possible.

You will improve value and service to your customers and improve supply chain efficiency. In addition, you will use internal and customer data to optimize plans and to support joint initiatives with strategic customers.

How you will contribute

You will:

  • Be the single point of contact for your customer portfolio
  • Manage escalations for complaints and disputes, and handle and resolve issues to ensure maximum customer satisfaction
  • Help achieve business and commercial objectives by achieving customer service targets, supporting the improvement agenda (internal process and external customer) and developing collaborative relationships cross-functionally and with customers
  • Work with the order fulfilment team to report on KPIs, including root-cause analysis and improvement initiatives
  • Use customer data to monitor on-shelf availability, depot-to-store service, stock holding and promotional sales. Use this information to drive decision making internally and with the customer in ways that maximize service levels and sales

What you will bring

A desire to drive your future and accelerate your career and the following experience and knowledge:

  • Experience in CS&L and with customers
  • Experience in fast-moving consumer goods or consumer packaged goods company
  • Strong analytical and problem solving skills
  • SAP knowledge and expertise in MS Office
  • Customer orientation, strong influencing and communication skills
  • Strong focus on delivering productivities, service and KPIs
  • Team player, accountable, proactive thinking, flexibility

More about this role

What you need to know about this position:

  • The role requires daily interaction with customers and internal stakeholders – communication skills are essential

  • The work is fast-paced and requires the ability to prioritize and manage multiple tasks simultaneously

  • Data-driven decision making is a core part of the role – you should be comfortable working with numbers,reportsand systems

  • The role demands independent problem-solving skills, but also close collaboration with cross-functional teams

  • The customer portfolio includes strategically important accounts that require reliability and consistency

What extra ingredientsyou willbring:

  • Ability to build trustworthy and long-lasting customer relationships

  • Natural curiosity and a genuine desire to understand the customer's business in depth

  • Solution-oriented mindset – you see challenges as opportunities

  • Ability to communicate complex matters clearly and understandably

  • Digital fluency – you adopt new tools and systems quickly

  • Precision and conscientiousness combined with an agile way of working

Education / Certifications:

  • RelevantBachelorUniversity degree (e.g., Business Administration, Logistics, Supply Chain Management, or equivalent)

  • SAP certification is an advantage

  • MS Office(especially Excel)andBI are considered a plus

  • Additionaltraining in customer service, supply chain, or data analytics is a bonus

Job specific requirements:

  • Minimum 2–3 years of experience in customer service or account management, preferably in the FMCGindustry

  • Fluent inSwedish andEnglish (written and verbal);additionallanguages are an asset

  • Strong SAPproficiency(order management, reporting)

  • Advanced Excel skills (pivot tables, formulas, data analysis)

  • Experience with KPI reporting and root-cause analysis

  • Ability to work under pressure and meet deadlines

  • Willingness to travel for customer meetings whenrequired

Travel requirements:

  • Willingness to travel for customer meetings whenrequired

  • Internal meetings

Work schedule: 100%.

Please note this is a temporary position, open between 1 August 2026 and 31 March 2028.

Relocation Support Available?

No Relocation support available

Business Unit Summary

We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!

Our people make all the difference in our succes

Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Excited to grow your career?

We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!

IF YOU REQUIRE SUPPORT TO COMPLETE YOUR APPLICATION OR DURING THE INTERVIEW PROCESS, PLEASE CONTACT THE RECRUITER

Job Type

Temporary (Fixed Term)Customer Collaboration (CLD)Customer Service & Logistics

Mondelēz International

About Mondelēz International

Mondelēz International, Inc. (NASDAQ: MDLZ) is an American multinational confectionery, food, and beverage company based in Illinois which employs approximately 80,000 individuals around the world.

Our Purpose

Our purpose is to empower people to snack right. We will lead the future of snacking around the world by offering the right snack, for the right moment, made the right way.

Our Brands

We’re leading the future of snacking with iconic brands such as Oreo, belVita and LU biscuits; Cadbury Dairy Milk, Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum.

Our People

Our 80,000+ colleagues around the world are key to the success of our business. Our Values and Leadership Commitments of Love our Consumers and Brands, Grow Every Day, and Do What's Right shapes our culture – what we believe in, stand for, and what guides our actions and decisions. Great people and great brands. That’s who we are.

Our Strategies

We are uniquely positioned to lead the future of snacking with strong leadership in our categories, an unparalleled portfolio of global and local brands and a solid footprint in fast-growing markets. Aimed at delivering sustainable growth, our strategic plan is centered around three strategic priorities:

• Growth: accelerate consumer-centric growth

• Execution: drive operational excellence

• Culture: build a winning growth culture

Industry
Food & Beverage
Company Size
10,000+ employees
Headquarters
Greater Chicago Area, IL
Year Founded
2012
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