Job Description

Working at Infobip means being part of something truly global. With 75+ offices across six continents, we’re not just building technology — we’re shaping how more than 80% of the world connects and communicates.

As employees, we take pride in contributing to the world’s largest and only full-stack cloud communication platform. But it’s not just what we do, it’s how we do it: with curiosity, passion, and a whole lot of collaboration.

We operate with an AI-first mindset, embedding intelligent tools into our daily workflows to work smarter and more efficiently. Every role here benefits from and contributes to this approach.

If you're looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity.

Let’s build what’s next, together.

The Order Coordination Analyst supports the day‑to‑day coordination and management of telecommunications orders across our network operations workflow. This role focuses on tracking, processing, and coordinating service orders, ensuring accuracy, and following up with providers and internal teams until completion.

You will work with different types of network services (such as circuits, trunks, and connection points between carriers). No prior telecom experience is required — all technical concepts, systems, and terminology will be taught on the job. What’s most important is strong organization, attention to detail, and the ability to manage multiple tasks and changing priorities.

Key Responsibilities

• Process and manage service orders (new, changes, and disconnects) following defined workflows
• Use provider portals and internal tools to submit orders, track progress, and update statuses
• Monitor orders for accuracy, follow up with service providers, and escalate when response timelines are missed
• Review order rejections or errors, research historical data and inventory, and help drive resolution
• Coordinate with internal teams (including Testing and Operations) to support successful service activation
• Communicate clearly with external providers and internal stakeholders to ensure timely implementation
• Assist with documenting processes and keeping operational records up to date
• Support customer‑facing teams by helping resolve order‑related questions or completion issues

Tools & Systems You’ll Use

• Online portals from telecommunications providers (ILECs)
• Neustar (third‑party order management system) for order processing, tracking, and status management
• Internal tracking tools, documentation, and reporting systems

What We’re Looking For

• Advanced level of English (written and spoken)
• Strong attention to detail and ability to manage a high volume of structured tasks
• Ability to prioritize work, follow through, and adapt when priorities change
• Ownership mindset: able to identify next steps and proactively work toward resolution
• Comfortable working with deadlines, follow‑ups, and escalations
• Good problem‑solving and decision‑making skills in an operational environment
• Experience in administrative coordination, operations support, or project coordination
• Clear and professional communication skills for working with vendors, customers, and internal teams

Nice to Have (but Not Required)

• Previous experience in telecommunications or network operations
• Experience working with order management systems, ticketing tools, or workflow platforms
• Background in technical support or project‑driven operational roles

Why you'll love it here • Financial rewards & recognition - A fair compensation aligned with your experience, industry, and market standards, performance-driven bonuses, regular reviews to support your growth and recognize your contributions, and a culture that values your impact. • Flexible work arrangements - We combine in-person collaboration with remote work and flexible working hours, because great ideas happen everywhere - and not always between 9 and 5. • ESOP (Employee Stock Ownership Plan) - As an Infobip employee, you’ll have the opportunity to share in our company’s success through stock options. • Work-life balance and Well-being  - We offer time off when you need it, special leave days for life’s big moments, and a flexible hybrid work model tailored to local regulations. • Career mobility - Your career is a journey. With internal mobility, upskilling, and mentorship, we help you shape your path.  • Professional development - Learning never stops. Onboarding, mentorship, and training programs help you grow - no matter where you start. • International mobility - Ready to take your career global? Explore short and long-term opportunities in our Hubs worldwide.  While some benefits may vary by location, our goal remains the same: to support your growth, well-being, and success - wherever you are. 

Diversity drives connection

Infobip is built on diverse backgrounds, perspectives, and talents. We’re proud to be an equal-opportunity employer and are committed to fostering an inclusive workplace.

No matter your race, gender, age, background, or identity — if you have the passion and skills to thrive, there’s a place for you here.

All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status or any other part of one's identity.

Read more about our hiring process