Ninja 🥷🏽 نينجا

Order Care Manager

Ninja 🥷🏽 نينجا  •  Riyadh, SA (Onsite)  •  5 months ago
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Job Description

Ninja is searching for a detail-oriented and motivated Order Care Manager to join our dynamic team. In this pivotal role, you will be responsible for overseeing the order management process from start to finish, ensuring that our customers receive outstanding service and timely delivery of their orders.

Key Responsibilities:

  • Lead, coach, and manage the Order Care team, including performance tracking, KPIs, and development.
  • Oversee the end-to-end order management process, ensuring accuracy, efficiency, and SLA compliance.
  • Handle and resolve escalated customer–rider (captain) cases fairly and in line with policies.
  • Coordinate with dispatch, stores, and internal stakeholders to ensure smooth order fulfillment.
  • Monitor order queues, workloads, and turnaround times to optimize operational efficiency.
  • Analyze Order Care and customer data to identify trends, root causes, and improvement opportunities.
  • Drive process improvements, quality audits, and reporting to enhance service quality and customer satisfaction.

Requirements

  • Bachelor's degree in industrial engineering, Business, Logistics, or a related field.
  • Minimum of 7 years of experience in Order Care, Operations, Last-Mile, Customer Support, or a related operational field.
Ninja 🥷🏽 نينجا

About Ninja 🥷🏽 نينجا

Born from big dreams in 2022, Riyadh, Ninja quickly leaped from concept to reality, fueled by the trust and loyalty of our vibrant community. From the start, we've been more than a delivery service; we're your go-to Ninjas for everything essential — grocery, bakery, coffee, beauty and hygiene products, and more, all delivered in stealth mode, in less than 30 minutes, thanks to our network of dark-stores and swift last-mile service. Through listening, learning, and relentlessly refining, today Ninja has become a symbol of efficiency and speed.

Craving a delivery service that matches your dynamic lifestyle, available at the swipe of a finger? Enter Ninja. With our app, a world of tens of thousands of products awaits your command, ready to be delivered with an unmatched speed. Whether it's a feast for tonight or the essentials for everyday life, we've got you covered, offering a seamless, hassle-free experience that is as fast as it is reliable.

Ninja's quest did not end in Riyadh. Our operations extended to cover all of Saudi Arabia (Jeddah, Eastern Province, Mecca, Madina, Kharj, Tabuk, Hail, Buraidah, and much more); and then beyond Saudi Arabia, we’re bringing Ninja to other GCC countries, like Qatar and Bahrain. This expansion isn't just growth; it's our pledge to provide everyone with Ninja's promise of speed, reliability, and convenience.

With Ninja, every delivery is an adventure, and every order is a mission accomplished. Join us on this exhilarating journey. Download the Ninja App! www.ananinja.com/app

Industry
Retail & Ecommerce
Company Size
1,001-5,000 employees
Headquarters
Riyadh, Saudi Arabia, SA
Year Founded
2022
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