Job Description

Job Responsibilities:

● Intermediate Order Processing: Receive and process semi-complex customer orders via various

channels, including email, phone, sales quotations and online portalsthrough Trimble's order

management systems.

● Intermediate Sales Quote Support: Assisting sales teams with preparing accurate semi-complex

quotes prior to and after signature and subsequently converting quotes to orders in respective

systems.

● Order Tracking: Monitor status of orders to ensure timely fulfillment and delivery. Proactively

communicate with customers regarding delays or issues that may arise during order processing.

● Customer Support: Address customer inquiries related to order status, software provisioning, shipping

information, and product availability. Provide timely and courteous responses to maintain high levels

of customer satisfaction.

● Inventory Awareness. Intermediate collaboration with global/regional distribution centers and

inventory/product management teams to stay informed of inventory availability for order fulfillment.

Alert relevant stakeholders (customers/sales teams etc.) in case of any stock shortages or delays.

● Documentation: Maintain accurate and up-to-date documentation to keep track of changes/updates

to orders with relevant approvals per policy.

● Quality Control: Verify accuracy of order details ie. pricing, part #’s, customer contact, delivery

information and quantities before processing orders. Identify and rectify any discrepancies or errors

with customers.

● Compliance: Ensure compliance with company policies and procedures, as well as industry regulations,

related to order processing and data privacy.

● Troubleshooting and Issue Resolution: Identify and resolve order-related problems promptly,

escalating complex issues to senior management or other relevant departments when required.

● Support shipping/import/export teams and customer requirements for related documents if required.

Qualifications & Experience:

● 2-4 Year Degree preferred; education/training in business admin, software or supply chain

management is a plus.

● 1-2 years experience in order administration, sales support, or related is preferred but not mandatory

● Strong organizational skills, attention to detail and accuracy in data entry and order processing

● Excellent communication skills, written & verbal, to interact effectively with customers/internal teams

● Ability to work in a fast-paced environment, prioritize tasks, and meet deadlines.

● Problem-solving and critical-thinking abilities to resolve order-related issues effectively.

● Experience with a top tier Enterprise resource planning (ERP) system a plus.

● Familiarity with Salesforce CRM systems and other relevant software applications a plus.

● Experience with Google Chrome, Gmail, Google Apps, Microsoft Office/Suite, Data Load a plus.

● Exercise sound judgment to resolve issues, and proactive problem-solving w/strong attention to detail.

Ability to provide high-quality administrative support and multitask effectively.

How to Apply: Please submit an online application for this position by clicking on the ‘Apply Now’ button located in this posting.

Join a Values-Driven Team: Belong, Grow, Innovate.

At Trimble, our core values of Belong, Grow, and Innovate aren't just words—they're the foundation of our culture. We foster an environment where you are seen, heard, and valued (Belong); where you have an opportunity to build a career and drive our collective growth (Grow); and where your innovative ideas shape the future (Innovate). We believe in empowering local teams to create impactful strategies, ensuring our global vision resonates with every individual. Become part of a team where your contributions truly matter.

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