Job Description

United Ground Express (UGE), a subsidiary of United Airlines Inc. supports airline customers and flights at many airports across the United States. The services we provide include customer check-in, baggage handling and servicing of the aircraft on the ground in preparation for the next flight. We assist customers from the moment they arrive at an airport through departure to their next destination. UGE is growing to expand to specific airports across the continental United States.

A job with United Ground Express will provide you with an exciting, fast-paced environment, the chance to leverage existing skills and learn new skills, and an opportunity to grow a career in the airline industry.

And to top it all off, you will get travel privileges through United Airlines, giving you access to one of the world’s most comprehensive global networks.

As a Compliance Coordinator, the primary purpose of this position is to establish and maintain safety and back office compliance as well as self-audit procedures as outlined by United Internal Audit. The position requires the applicant to be detailed oriented, highly organized, and have excellent communication and interpersonal skills as relates to internal and external customers and employees. Documentation via Excel and email are very important to the role to keep all information up to date and accurate.

JOB RESPONSIBILITIES:

The Compliance Coordinators primary responsibility is to perform all administrative functions as they relate to station compliance policies and procedures.　

Duties of the Compliance Coordinator include, but may not be limited to:

• Completion of compliance self-audits
• Creation and oversight of Airport emergency response and location safety plans
• Location safety advocate (Updating safety boards and assisting with distribution of bulletins and training compliance documents)
• Reporting of station safety and compliance audit and analysis
• Completion of CRO investigation responses
• Completion of Station Meter responses
• Training instructor led courses for specialized functions
• Tracking training compliance for web based training
• Updating safety documents for records or meetings
• Communicating with key stakeholders of ADA/ACAA compliance for the customer
• Providing administrative support to training and onboarding events
• Tracking, investigating and reporting baggage failures
• Use of Microsoft Office for flyers, PowerPoints and email communication
• Using other technological systems for investigations (Dispatch Systems, Training Systems and Baggage tracking systems)
• Other administrative duties as assigned

MINIMUM REQUIREMENTS:

• High school diploma/GED or equivalent, or equivalent experience required
• Must be 18 years of age or older.
• Good communication and interpersonal skills.
• Ability to develop relationships with customers and co-workers
• High level of ownership and accountability.
• Enthusiastic about aviation industry.
• Must be able to perform well in high-pressure situations
• Must possess and maintain a valid US state driver's license. (Suspended, expired, revoked or denied licenses are not valid.)
• Must be legally authorized to work in the US for any employer without sponsorship.
• Must be able to clear a United Ground Express background check and a fingerprint-based criminal history check.
• Must be eligible to obtain and maintain credentials necessary for the position. Position-specific clearances include but are not limited to FAA, TSA, Port Authority, U.S. Customs and U.S. Postal Service clearances.
• Must be able to pass a background check and drug screen.
• Must comply with United Ground Express’ Anti-Drug and Alcohol Misuse Prevention Policy.
• Previous service related experience helpful (retail, hospitality, etc.)
• Previous experience using Microsoft Excel, Publisher and Powerpoint Required
• Must be willing to work where there will be exposure to high noise levels.
• Must be willing to work in a high-pressure, safety-sensitive, deadline driven environment.

Essential Physical Functions:

• The ability to lift up to 70 pounds is necessary.
• Work schedules will span over a 24/7, 7 day/week operation including weekends, holidays and overtime as needed. Flexible work shifts will be assigned and can include late nights and early mornings.
• Regular attendance and punctuality in accordance with United Ground Express’ policies are required. Overtime available/required depending upon operational need.

HOURLY RATE: $19.50. UGE Team Members at ORD receive flight privileges aboard United Airlines as well as Paid Time Off (sick, vacation, paid parental leave), access to Medical (PPO), Dental, Vision, Personal Accident, and Life insurance; Flexible Spending Accounts, Long Term Disability, 401(k) with a company contribution, participation in the UGE annual incentive plan, and more.

ADA Specifications

• Ability to operate a computer to enter and retrieve data
• Ability to lift up to 70lbs on a consistent basis
• Ability to pass all pre-screening clearances (including a background check, hearing and vision tests, and drug screen)

UGE is an Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT

United Ground Express, as an equal opportunity employer, makes hiring decisions based on business needs and the best-qualified candidates available and does not discriminate in its employment decisions on the basis of any protected category.

ORD Chicago O'Hare international airport Illinois