Job Description

Position Title:Clinical Coordinator

Reports To: Operations Manager

FLSA Status: Full-Time, Non-Exempt

Location:

Who We Are:

Join our innovative team at NHOMS | MassOMS and play an essential role in creating outstanding experiences for our clients, partners, and communities. By embracing our core values of innovation, compassion, accessibility, and one team, you will play a part in a mission to make a lasting impact on our organization's growth and success.

Our core values center around healing first for our patients. Members of our team approach each day with compassion for both patients and colleagues. We promote innovation on every level and ensure we are accessible to one another as we work as one team.

We are searching for individuals who can help us continue pursuing our goal of reaching prospective patients and helping to transform their lives - all while having a little fun!

The Clinical Coordinator supports the team by overseeing clinical compliance, regulatory readiness, and daily clinical flow. This role ensures safe, efficient, and compliant clinical operations by upholding state and federal standards, internal protocols, and surgeon expectations. The Clinical Coordinator works closely with the Operations Manager and serves as the practice’s primary resource for compliance, infection control, and quality assurance.

Key Responsibilities:

Clinical Compliance & Quality Assurance

• Ensure full compliance with OSHA, HIPAA, and internal protocols.
• Perform monthly clinical audits including sterilization logs, radiology quality assurance, crash cart checks, and emergency equipment readiness.
• Maintain detailed documentation for inspections and regulatory requirements.
• Oversee SDS logs, infection control procedures, and ensure all clinical staff follow safety and surgical standards.
• Conduct or coordinate mandatory staff training related to compliance, safety, and clinical protocols.

Clinical Flow & Patient Coordination

• Support daily clinic flow to ensure efficient schedules, timely patient movement, and optimal surgical start times.
• Identify and resolve workflow issues proactively to maintain smooth clinical operations.
• Ensure operatories are fully stocked, prepared, and compliant with surgical setup standards.
• Partner with surgeons and assistants to anticipate procedural needs and maintain a high-quality patient experience.
• Serve as the first point of contact for clinical questions, coordination issues, or workflow concerns.

Clinical Training & Support

• Assist with the onboarding and clinical training of new assistants, including radiology, sterilization, anesthesia protocols, and OMS competencies.
• Identify skill gaps and collaborate with Operations Manager on coaching, development, and corrective actions.
• Reinforce clinical expectations and maintain consistency across all locations.

Documentation & Reporting

• Maintain accurate records for audit logs, compliance checks, safety documentation, and training history.
• Submit weekly reports to the Operations Manager detailing compliance status, clinical issues, improvements, and observations.

Team Collaboration

• Work closely with the Operations Manager to implement new workflows, training initiatives, and policy changes.
• Communicate regularly with surgeons to ensure clinical standards and preferences are being met.
• Support a positive, accountable, and collaborative clinical culture.

Required Qualifications

• Massachusetts Dental Assistant License (LDA)
• CPR/BLS Certification
• Massachusetts Radiology Certification
• 2–3 years of clinical experience in oral surgery or dental surgical settings
• Strong knowledge of oral surgery workflows, sterilization, anesthesia assistance, and infection control
• Familiarity with OSHA, HIPAA, and dental board regulation, required
• DAANCE Certification, preferred
• Prior leadership, clinical training, or compliance experience
• Ability to travel with Surgeon if needed.

Core Competencies

• Strong attention to detail and compliance awareness
• Ability to coach and train clinical staff
• Excellent communication and interpersonal skills
• Problem-solving and workflow optimization
• Calm, organized, and efficient in high-volume surgical environments

Compensation & Benefits:

• Pay: $30.00-$33.00 per hour
• Medical, Dental, & Vision Insurance
• Paid vacation & sick time
• Access to our 401(k), Safe Harbor, & Profit Share Plan
• Continuing education and certification reimbursement
• Eligibility for discretionary quarterly bonuses, determined 50% by individual KPIs and 50% by company performance
• Discounted oral surgery services for teammates and their families
• Referral Bonus eligibility

Our Commitment to Diversity and Inclusion

At NHOMS | MassOMS, we pride ourselves on creating a supportive and inclusive environment where employees can collaborate, learn, and grow. We believe in work-life balance and encourage our team members to work together, making a difference in our industry. A culture of innovation, diversity, and inclusion is the NHOMS | MassOMS way. Equality drives our spirit and fuels our creativity. We celebrate, value, and appreciate all voices and are continually building a culture where everyone has the freedom to be their authentic self. Our commitment to inclusion across race, color, religion, gender identity, sexual orientation, disability, age, veteran status, and experience drives our success and makes our company stronger.