Job Description

Our clients operate in a world where achieving and sustaining performance is more difficult than ever. As a performance improvement professional, you’ll be focused on helping them grow and turn their strategy into reality. You’ll work with high-performing teams that drive growth and deliver exceptional client service, ensuring you play your part in building a better working world.

The opportunity

Your role as an Oracle MDM Functional Senior will focus on supporting the delivery of client engagements by translating business requirements into functional solutions within Oracle Utilities Customer to Meter (C2M) or Customer Cloud Service (CCS). You’ll work directly with client stakeholders and EY project teams to support design, configuration, testing, issue resolution and knowledge transfer. You’ll contribute to high-quality delivery while helping coach junior team members and supporting an inclusive, high-performing team environment.

Your key responsibilities

The Oracle MDM Functional Senior will support the design, configuration and delivery of practical Oracle Utilities MDM solutions that meet client business requirements.

• Work with client stakeholders to identify, document and validate business needs and functional requirements for Oracle Utilities MDM solutions
• Support project objectives and priorities by aligning functional workstreams with client business direction and delivery timelines
• Participate in and help facilitate discovery, requirements-gathering, design and analysis sessions
• Designs and configures application software
• Analyzes user and software requirements, procedures, and problems to automate or improve existing systems and reviews computer system capabilities, workflow, and scheduling limitations and defines solution parameters and specifications
• Support design workshops and contribute to functional design decisions under the direction of project leadership
• Help manage functional scope, risks and issues by escalating concerns and supporting mitigation activities
• Conducts business process analysis to ensure that all business areas of impact are identified and resolved for a successful roll out
• Provides management of, and facilitation for, one or more of the following key focus areas: Functional, Interfaces, Business Process Change Management
• Support Planning and Confirm & Design activities, including:
  • Scheduling of required workshops
  • Preparation of the workshop agenda
  • Facilitates workshop sessions
  • Documents daily workshop activities and outputs
  • Assesses business requirements and development of overall product solutions
  • Manages issues and/or action items
  • Updates status of required deliverables
  • Development and Review of Functional Designs for RICE (Reports, Interfaces, Conversions, Enhancements) objects
• Within a functional workstream role:
  • Identifies and documents any gaps that will require custom algorithms and plug-ins
  • Configures the base system
  • Assist with initial testing of base configurations and RICE objects
  • Triage and resolution of defects during testing
• Within an interface workstream role:
  • Authors the Interface strategy documentation
  • Helps set the direction of overall Interface architecture
  • Manages the integration development and testing process
  • Triage and resolution of defects during testing
• Within a data conversion workstream role:
  • Authors the conversion strategy documentation
  • With the customer, co-authors the data mapping plan
  • Helps set the direction of overall conversion program architecture
  • Defines and helps manage data exception/validation reporting
  • Triage and resolution of defects during testing
  • Execution of mock conversions

• Provides knowledge transfer to the client Project Core team
• Supports the Customer team with, but not limited to: application configuration; data conversion; development; interfaces; modifications; testing; training; deployment and post deployment support
• Ensures project documentation in their area of responsibility is up to date

• Work with EY and client project leads to reassess assumptions, update task estimates and communicate progress against deliverables

• Helps to identify risks and issues and assists in the mitigation process

Skills and attributes for success

You’ll need strong written and verbal communication skills, especially around breaking down complex structures into digestible and relevant points for a diverse set of clients and colleagues, at all levels.

Challenge and inspire both co-workers and clients to think about challenging situations in new and transformative ways.

By drawing on your knowledge and experience, you'll provide innovative commercial insights for clients, adapt methods and practices to fit operational team and cultural needs and contribute to thought leadership. You'll actively contribute to improving operational efficiency on projects and internal initiatives.

In line with our commitment to quality, you’ll help drive workstreams to completion and determine that deliverables are accurate, timely and aligned with client expectations. You’ll anticipate and identify risks, escalate issues as appropriate, and support engagement leadership in maintaining project momentum.

As an influential member of the team, you’ll help create a positive learning culture by coaching junior team members, sharing knowledge and contributing to team development.

To qualify for the role you must have

• Bachelor’s degree
• In depth understanding of the Meter Data Management functions
• At least 3 years of experience supporting Oracle Utilities implementations, with relevant experience in Oracle MDM, C2M or CCS preferred
• Experience with Oracle Utilities Application Framework
• Working knowledge of Oracle Utilities product implementation activities, including requirements, configuration, testing and defect resolution
• Proven ability to work effectively and collaboratively with customers, across different departments and levels within the company
• Experience supporting business process change, Oracle Utilities software delivery and client communications
• Proficient knowledge of information technology and business consulting practice
• Strong business analysis, process facilitation, technical writing, problem-solving, presentation and communication skills
• Handle multiple assignments within a fast-paced environment with potential conflicting schedules.
• Positive, “can do” attitude and ability to work in a team environment
• Willingness to travel up to 75%, valid driver’s license

Ideally you’ll also have

We’re interested in professionals who are passionate about utility transformation, Oracle Utilities solutions and helping clients improve the value of their data. If you enjoy solving complex business problems, collaborating with client teams and contributing to high-quality delivery, this role is for you.