Job Description

Function: Enterprise Applications, Strategy & Business Support

Purpose

Part of the Application Management Support team, responsible for supporting SITA's global Oracle E-Business Suite R12.2.7 footprint across the Procure-to-Pay (P2P) domain — Accounts Payable, Oracle Payments, Purchasing, iProcurement, Supplier Management. The role combines Business Analyst and support responsibilities, with a core focus on the end-to-end payments lifecycle (invoice to bank transmission and reconciliation), multiple payment formats (ISO 20022, SEPA, etc.), and downstream integrations with Ivalua, SAP Fieldglass,Yokoy and Calero Supports SITA's roadmap across AI-enabled invoice/anomaly detection, and Cloud/SaaS.

• Translate business, technical and operational requirements into functional/technical specifications, promoting "vanilla" standard functionality.
• Own Oracle Payments configuration — payment process profiles, methods, formats (BI Publisher), PPRs, remittance, positive pay, and bank acknowledgement/return handling.
• Manage the functional integrity of integrations with Ivalua (PR/PO), Fieldglass (services invoices) and Calero (telecom invoices), including reconciliation and error handling.
• Safeguard supplier and bank master data, controls, and duplicate/fraud prevention (cash-leakage objectives).
• Oversee the deliverables of the 3rd-party support vendor — tracking quality, timeliness and adherence to SLAs, reviewing outputs, validating estimates, and quickly identifying and addressing any contractual breaches or performance gaps.
• Manage stakeholders across Finance, Procurement, Treasury, IT and external partners — aligning expectations, negotiating priorities, communicating progress and risks, and building trusted relationships at all levels to drive delivery and adoption.
• Provide SLA-based support, incident troubleshooting, testing (incl. bank penny/certification testing), and end-user training.
• Deliver quality application changes on time and budget, following audit/SOX-style controls; raise and escalate risks appropriately.
  • Support country/region rollouts factoring local payment, tax and statutory needs.

Experience & Skills

• 5+ years across Finance/Procurement and in Oracle EBS R12.2.x (ideally 12.2.7) support/deployment, with two full lifecycle implementations.
• Required modules: AP, Oracle Payments, Purchasing, iProcurement, iSupplier, SLA. Desirable: GL, eBusiness Tax, Cash Management, AGIS, Fixed Assets.
• Hands-on payment formats & bank integration (ISO 20022 pain.001/002, SEPA, BACS, CHAPS, SWIFT MT101/103, ACH/EFT).
• Integration experience with Ivalua / SAP Fieldglass / Calero (or Coupa/Ariba/Concur).
• SQL/PL·SQL, EBS workflows (AME), BI/XML Publisher required; OBIEE, ODI, Oracle Fusion desirable.
• Proven vendor management and stakeholder engagement skills across multi-cultural, global teams.
• Strong ITIL knowledge; fluent English; excellent analytical, communication and stakeholder skills; available for critical payment-run/bank cut-off windows. Air transport industry experience a plus.

Competency

Professional: Business & Commercial Acumen, Requirements Analysis, Systems Thinking & Integration, Application Delivery/Maintenance/Testing, Managing Change & Risk, Contracts Management, Attention to Detail. Core: Adhering to Principles & Values, Communication, Creating & Innovating, Customer Focus, Impact & Influence, Teamwork.

Education & Qualifications

University degree (Computer Science, Engineering, Finance or similar). Formal accounting qualification required; project management training and ITIL Foundation desirable.

At Zensar, we’re “experience-led everything” We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose: Together, we shape experiences for better futures Whether for our clients, our people, or the world around us, this belief powers everything we do. At the heart of our culture is ONE with Client - a set of four core values that reflect who we are and how we work: One Zensar, Nurturing, Empowering, and Client Focus

Part of the $4.8 billion RPG Group, we’re a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. Explore Life at Zensar and join us to Grow. Own. Achieve. Learn. to be the best version of yourself.

We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.