Job Description

I. Job Summary

This senior level analyst position is responsible for the configuration and support of software application systems within the Human Resources (HR) Organization. As part of the HR Technology team, this role provides complex analytical and consultative support delivering HR processes. Generally, provides technical input for Digital/vendor support.

II. Essential Duties and Responsibilities

• Reviews open cases/issues and troubleshoots or engage with other tech team members for resolution. Coordinates with vendors regarding required support by opening tickets, escalating and following up as required.
• Functional troubleshooting in Oracle Fusion Payroll module to identify setup or data issues and resolve the issues using the analytical skills in minimum turnaround time.
• Reviews release notes on vendor-published sites to keep current and recommend solutions to resolve issues.
• Consults on requested configuration changes, partnering with the team to determine best options for design decisions based on documented requirements, current configuration, and downstream impacts. Documents final specs and configures application.
• Analyzes the impact of configuration from foundational structures to Fast Formulas and extensions to HR service delivery and downstream systems and integrations.
• Leads meetings to resolve priority issues of moderate complexity.
• Ensures data integrity and governance by supporting large/complex data imports and extracts and validating accuracy through reporting and queries. Supports the development and maintenance of integrations/file transfers.
• Provides analysis and consultation on implementing new software application products or new modules in existing applications.
• Executes unit, integration, and acceptance testing. May support functional team with required screenshots and system steps for testing and change management.
• May be responsible for configuring and delivering moderate to complex reports and queries utilizing delivered software. Follows established data governance.
• Documents all configurations and supports the creation of change migration documentation.
• Assist (after initial Tier 0/1 attempt) in resolving User “How To” questions and help to create relevant job aids/learning/communications

III. Qualifications

A. Required Qualifications

• Bachelor's Degree (accredited), or in lieu of degree
• High School Diploma or GED (accredited) and four (4) Years of relevant work experience
• 6 years of previous experience (in addition to education requirement)

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