Job Description

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

Role Purpose

The purpose of this role is to resolve high-priority incidents through advanced troubleshooting, ensure SLA compliance, analyse system performance trends, and create mitigation measures by collaborating with internal and external stakeholders.

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Areas of responsibility

Triaging and resolution of tickets-Provide resolution to high priority incident (P2) tickets, performing advanced troubleshooting and root cause analysis to ensure timely closure.

SLA Monitoring-Ensure SLA compliance for assigned technology areas and ensure proactive escalation management.

Performance tuning and optimization-Analyse system performance data, coordinate findings on system behaviour, and support capacity planning initiatives to enhance overall system efficiency.

Perform system Improvements-Create mitigation measures to evaluate new tools or improvements by collaborating with technical teams.

Handling disaster recovery-Perform security assessments and recovery drills, and implement necessary controls to ensure compliance with established security standards.

Reporting and stakeholder engagement-Participate in weekly and monthly service review meetings, provide updates on performance and issues, and support stakeholder communication to ensure transparency and service alignment.

Team Management-Collaborate with team members to resolve open tickets and service requests.

Knowledge base and continuous learning Contribute to updating SOPs, knowledge articles and maintaining the knowledge repository for the purpose of future ticket resolution.

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Wipro Romania, part of global IT and consulting leader Wipro Ltd., has grown significantly since 2007. With over 2000 employees from 21+ nationalities, it supports 50+ clients, offering a collaborative, inclusive work environment and professional growth opportunities.

Role & Responsibilities

· Managed large-scale Oracle database estates including TB-scale Exadata and Exadata Cloud@Customer (ExaCC) environments.

· Hands-on administration of Oracle Exadata (On-Prem) and ExaCC, including: o Infrastructure and VM Cluster awareness o Database lifecycle operations on ExaCC o Coordination with OCI & Oracle Support for ExaCC incidents

· Installation, administration, patching, migration and upgrade of Oracle databases across Unix and Windows platforms.

· Designed and implemented High Availability and DR solutions using RAC, Data Guard and GoldenGate on both Exadata and ExaCC platforms.

· Hands-on experience with ASM/ACFS disk group management across Bare Metal, VM-based, Exadata and ExaCC deployments.

· RMAN operations including backup, restore, refresh, clone, migration and upgrade (host-to-host, host-to-VM, Exadata to ExaCC).

· Patch management and lifecycle planning for Oracle databases, Grid Infrastructure and Exadata/ExaCC platforms.

· Expert knowledge of OEM monitoring for Exadata and ExaCC targets, including alerting, performance metrics and capacity tracking.

· Performance tuning using AWR, ADDM, ASH, SQL Baselines, SQL Profiles, ExaCheck and advisory views, including Exadata-specific optimizations.

· Implemented and periodically reviewed security, compliance and VAPT controls for databases hosted on Exadata and ExaCC.

· Coordinated with Oracle Support and OCI teams for Sev-1 / Major Incidents on Exadata & ExaCC.

· Proactive performance analysis and recommendations to application and business teams.

· Understanding of upstream/downstream systems – server, storage, network and virtualization layers.

· Automation using shell and PL/SQL scripts; periodic validation of automation effectiveness.

· SLA tracking, reporting and capacity planning for Exadata/ExaCC platforms.

· Prepared and maintained audit-ready SOPs for Oracle, Exadata and ExaCC operations.

· Identified, documented and mitigated technology risks including ExaCC platform dependencies.

· Mentored L1/L2 DBAs on Oracle, Exadata and ExaCC operational best practices.

· Provided 24x7 on-call support for mission-critical databases

Technical Skills

· Certification – Oracle 11g/12c certified.

· Strong database administration and troubleshooting skills

· Hands-on experience working in Global Customer environment. · Database Upgrades & Migrations (On-Prem → Exadata → ExaCC

· High availability (RAC) setup and administration

· Real time experience in handling Disaster recovery design, planning, setup and administration

· Expert in Provisioning and decommissioning of Database including Instance/ASM/RAC/Grid Control/DataGuard/GoldenGate administration and monitoring tools.

· OEM/OMS administration and Monitoring tools Configuration and management

· Automation through scripting

· Strong performance analysis on AWR, ADDM, SQL Profile, ASH RAC Check, EXA Check and advisory views

· Experience on OS, Storage, Network and Virtualization activities related to Database.

· Exadata & ExaCC Performance Optimization

· Handled database estate of various technologies.

Process & Tools

· Service Request and Incident, Problem, Change managements

· Configuration, Capacity planning and Knowledge management

· Experience on ITIL Tools like Remedy, Service Now or any other ticketing tool

· Identify the service improvement plan

Benefits:

• Attractive compensation package with a diverse set of social benefits (Private Pension Plan (Monthly Benefit budget, Medical insurance, Life insurance, Christmas bonus etc)
• Great career opportunity to work for one of the biggest brands in the world in a unique work environment
• Open-concept offices designed for both team work and relaxation with ping pong, billiards, foosball etc
• Child Birth Allowance
• Sport events sponsorship for employees
• Complex Record & recognition scheme ( both non-monetary and monetary options)
• Monthly subscription @ Bookster - the first modern library for companies in Romania
• Employee Referral Program with attractive incentive schemes
• Extra annual leave days depending on the total length of working experience at Wipro
• Growth opportunities through upskilling/ reskilling programs and a variety of learning and development platforms as well as through internal & external trainings and certifications
• Platform to actively participate and make an impact through Sustainability and Corporate Social Responsibility projects

This position offers a chance to be part of a forward-thinking company that values innovation and a progressive approach to technology. Interested candidates are encouraged to apply and join the team where they can make a significant impact.

Wipro is an advocate for positive change and conscious inclusion. As a global employer, we strive to create a diverse Wipro family by remaining committed to the development of our culture, diversity, equality, and inclusion in the workplace. All applicants welcome.

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Mandatory Skills: Oracle Database Admin .

Experience: 5-8 Years .

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.