Job Description

I. Job Summary

This intermediate level position is part of a team responsible for the configuration and support of software applications (e.g. ERP Oracle Cloud, Blackline, OneStream, etc.) through strong business partnership, quality insights and exceptional customer service. As part of the Finance Support team, this role provides basic technical and analytical support delivering Finance processes. He/she will need to challenge existing solutions and lead the team in enhancing systems with an emphasis on user experience, simplification, automation, performance, and standardization. With experienced team members, may provide input for delivering Finance processes.

II. Essential Duties and Responsibilities

• Monitors Finance systems, open cases and reviews current processes to troubleshoot application related issues and answers system related questions
• Responsible for supporting releases, upgrades, patches, and configuration across the assigned ERP Oracle Cloud module(s)/Finance application(s) including Lease Accelerator, OneStream, Hyperion, Blackline, Concur, Coupa, Kyriba, OneSource
• Seeks development on the job and through more formal training. Performs analysis and documents current and new processes to take advantage of technology
• Makes required configuration changes according to documented requirements. Advises on impacts to current configuration and downstream applications. Maintains foundational workforce structures, data fields and processes
• Analyzes impact of configuration of tables, data fields, foundational structures and processes on downstream systems and integrations
• Ensures data integrity and governance by supporting data imports and extracts and validating accuracy through reporting and queries. Supports integrations/file transfers
• With guidance, analyzes new software application products or new modules in existing applications
• Provides day to day support and maintenance for system(s), preparation for releases, upgrades and/or patches. Executes testing, reporting and analysis of changes. Monitors open tickets/vendor escalations for progress
• Executes unit, integration and acceptance testing. Working with the functional team, provides screen shots and system steps for testing and change management
• May be responsible for configuring and delivering basic reports and queries utilizing delivered software. Follows established data governance
• Documents all configuration
• Collaborate with HCM support team to manage ERP Oracle Cloud releases
• Act as subject matter experts and as Finance functional owners for the system. Keep up to date on application functionality, training and releases
• Assist (after initial Tier 0/1 attempt) in resolving User “How To” questions and help to create relevant job aids/learning/communications
• Identify business requirements and map them to the system functionality
• Support the standardization of Finance policies, practices and processes creating a shared vision across SMEs.
• Hands on configuration of application(s), and supporting releases, patches, upgrades and/or enhancements

III. Qualifications

A. Required Qualifications

• Bachelor's Degree (accredited), or in lieu of degree
• High School Diploma or GED (accredited) and four (3) years of relevant work experience
• 6 years of previous experience (in addition to education requirement)

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