Job Description

Area(s) of responsibility

About Birlasoft:

Birlasoft, a global leader at the forefront of Cloud, AI, and Digital technologies, seamlessly blends domain expertise with enterprise solutions. The company’s consultative and design-thinking approach empowers societies worldwide, enhancing the efficiency and productivity of businesses. As part of the multibillion-dollar diversified CKA Birla Group, Birlasoft with its 12,000+ professionals, is committed to continuing the Group’s 170-year heritage of building sustainable communities.

1. About the Job – Ability to relate the product functionality to business processes, and thus offer implementation
advice to customers on how to meet their various business scenarios.
2. Job Title – Oracle EBS MFG
3. Location: Bangalore/Pune/Mumbai/Noida/Hyderabad/Chennai
4. Educational Background – BE/Btech
5. Key Responsibilities –

Production Support & Incident Management

Provide L2/L3 functional support for Oracle EBS Discrete Manufacturing modules in a production environment.

Analyze, troubleshoot, and resolve manufacturing‑related incidents, ensuring adherence to SLAs.

Handle shift handovers, priority incidents, and business‑critical issues during month‑end and peak operations.

Perform functional root‑cause analysis (RCA) and work closely with technical teams for permanent fixes.

Functional Expertise

Support core Discrete Manufacturing processes, including:

Bills of Material (BOM)

Routings

Work in Process (WIP)

Discrete jobs, completions, backflush, and cost implications

Understand manufacturing integrations with:

Inventory

Purchasing

Cost Management

Order Management (as applicable)

Business & Stakeholder Collaboration

Interact with business users to understand issues, validate data, and propose functional solutions.

Participate in user calls, defect reviews, and operational meetings as required.

Support month‑end, period close, and audit‑related activities from a functional standpoint.

Documentation & Quality

Prepare and maintain functional analysis documents, RCA notes, and support documentation.

Ensure proper ticket updates, work notes, and audit readiness.

Support testing and validation for fixes, patches, and minor enhancements.

Shape

Required Skills & Experience

Mandatory Skills

8–10 years of experience in Oracle EBS, with strong focus on Discrete Manufacturing.

Hands‑on experience in production support environments.

Strong functional knowledge of:

BOM

WIP

Routings

Inventory & Costing integration

Experience working with ServiceNow or similar ticketing tools.

Good understanding of month‑end and period closure processes.

Ability to work independently with minimal supervision.