Job Description

Job Req ID: 63829

Posting Date: 6th November 2026

Function: Service

Location: London, Sheffield or Belfast (3 days on site)

Salary: Competitive

About the role

Join our Database Operations and Solutions team as a 3rd Line Oracle Database Appliance (ODA) Professional, taking technical ownership of critical Oracle platforms within a managed service environment. You’ll provide expert 3rd line engineering and escalation support, helping ensure customer ODA platforms remain stable, secure and resilient. Beyond day-to-day support, you’ll act as a trusted technical specialist, providing strategic guidance and driving improvements across the ODA estate.

Please note: there is a requirement for out of hours/on-call availability for business critical incidents/changes.

The successful candidate must be eligible for, and able to obtain and maintain, SC UK Government Security Clearance.

What you’ll be doing

• Provide 3rd line technical ownership and escalation support across Oracle Database Appliance (ODA), including hardware and software, Linux, ILOM, KVM, storage, networking and Oracle Grid Infrastructure.
• Investigate and resolve complex incidents, service requests and infrastructure issues, carrying out root-cause analysis and working with DBAs, infrastructure teams, third-party suppliers and Oracle Support.
• Plan, test and implement platform patching, upgrades, standard changes and lifecycle activities, ensuring ODA services remain secure, stable and highly available.
• Drive continuous service improvement and technical knowledge sharing, developing documentation, supporting less experienced colleagues and building ODA capability across the wider team.
• Manage operational priorities against agreed service levels and customer expectations, including providing out-of-hours support for key upgrades, changes and critical P1/P2 incidents.

Essential Skills / Experience

• Hands-on technical expertise supporting Oracle Database Appliance (ODA) environments, alongside knowledge of Oracle Database administration and associated hardware, software and infrastructure components.
• Practical Linux administration experience, with the ability to investigate, diagnose and resolve complex platform and infrastructure issues.
• Experience supporting business-critical customer platforms and delivering high-quality infrastructure services within a managed service environment, working collaboratively across technical teams.

Desirable Skills / Experience

• Oracle Database Administrator experience

Our Package

Tailored benefits make a real difference. That’s why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include:

• 10% on target annual bonus
• Access to an online private GP 24/7 for you and your immediate family
• Market-leading paid carers leave with up to 2 weeks off
• Equalized maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay
• Discounted EE and BT products, including mobile and broadband
• Market leading Pension scheme – 5% from you and 10% from us
• Holiday purchase scheme

You can select additional benefits, including healthcare, dental, gym memberships and more when you’re ready.

Flexible Working

This role offers a 3 together, 2 wherever working model. This means you are required to be at your contractual location 3 days a week with 2 flexible days per week.

Join us at a pivotal moment for BT Business. We are executing a multi-year transformation to restore growth, modernise at scale and unlock new markets beyond connectivity. Our ambition is clear – return to sustainable revenue and EBITDA growth, strengthen our market position, and deliver meaningful shareholder value through disciplined execution and bold reinvention.

We are fundamentally reshaping the business – simplifying our portfolio, digitising our customer experience and building market-leading capability across cyber, AI and managed services, all powered by the UK’s leading fixed and mobile networks. This is a shift from a legacy connectivity provider to a modern, solutions-led, AI-first business that can truly differentiate in a competitive and fast-moving market.

With execution momentum building and a clear path to growth, the opportunity now is to scale what works, accelerate performance and fully realise our potential. This is about delivering against ambitious financial outcomes while transforming how we operate – creating a business that is simpler, faster, more innovative and easier to do business with.

If you want to be part of the team shaping the turnaround of a multi-billion-pound business – and building a stronger, more competitive BT for the future – this is your moment.