Job Description

Must Have: ​

• Telecom domain knowledge​
• Good experience in Oracle SQL, PL/SQL coding and Unix/Linux Shell scripting​
• Experience with Telecom billing systems, specifically Oracle BRM 7.5 or above​
• Deployment experience in Oracle BRM 7.5 or above​
• Restart knowledge of BRM processes, including CMs, DMs, and Pipelines​
• Possess knowledge w.r.t Oracle BRM integration with IBM MQ or similar messaging middleware.​
• Good knowledge of complete postpaid bill run processes and Out-of-the-box BRM utilities like pin_bill_accts, pin_inv_accts, bill_now, pin_arch, load_pin_data, pin_deploy etc​
• Should have hands-on experience in tools like pin_err to decode error logs and resolve issues​
• Debugging knowledge of various BRM logs like - CM logs, DM logs, Pipeline logs etc​
• Install and configure Oracle BRM components, including Connection Manager (CM), Data Manager (DM), Pipeline Manager, and client applications.​
• Set up and maintain the BRM database schema and associated configurations.​
• Configure and manage integration points with external systems such as CRM, ERP, and mediation platforms.​
• Should demonstrate knowledge in monitoring system health and performance to ensure high availability and reliability.​
• Perform routine maintenance tasks, including patching, version upgrades, and hotfix deployments.​
• Should have experience in reconciling billing discrepancies and resolve disputes efficiently​
• Should have experience in documenting Oracle BRM configurations, processes, and procedures for team reference.​
• Provide support for critical issues outside business hours​
• Willingness to work in 24 *7 shift based support environment​
• Good verbal and written communication skills, with the ability to communicate effectively with cross-functional teams, stakeholders, and vendors.​
• Positive and proactive attitude towards troubleshooting and system improvement​
• Flexible to learn new technologies​
• Should be aware of ITSM processes Incident/Problem/Change/Release management​
• Proficiency in Microsoft Office Suite, especially Excel​

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Good to Have :​

• Knowledge and experience in administering Mobileum RAID Application​
• Awareness of DevOps tools​
• Certification in Oracle BRM​

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Work Experience:​

• 4-6 years of experience in Oracle BRM 7.5 or higher