Job Description

About the Role

As an Account Manager 2 at TD SYNNEX (DLT), you will play a critical role in supporting and expanding our public‑sector client portfolio. You’ll manage assigned accounts, build meaningful customer and partner relationships, and drive business growth through strategic sales activities. Working within one of the industry’s most respected technology distributors, you’ll collaborate closely with internal experts—including our OCTO technologists—to deliver innovative solutions that help government and education customers achieve their missions.

This role offers long‑term career development, mentorship, and opportunities to grow into senior account management, sales leadership, vendor alliances, or specialized technical sales pathways. If you’re motivated, curious, and ready to make an impact in a high‑growth market, this position is designed for you.

What You’ll Do

In this role, you will be responsible for driving sales, retention, and expansion across assigned client accounts. You will:

Client & Partner Engagement

• Develop and maintain trusted relationships with assigned clients, partners, and customers.
• Educate stakeholders on DLT’s core value services, offerings, and market differentiators.
• Participate in client‑facing sales and marketing activities to promote partner technologies.

Sales Execution & Pipeline Management

• Conduct outreach to potential prospects and identify new opportunities through research and lead generation.
• Manage a healthy pipeline, ensuring accurate forecasting and timely documentation of activity.
• Create and maintain monthly sales reports, including Sales Plays, pipeline updates, and business impact summaries.
• Track all opportunities in the CRM and ensure documentation—including quotes, agreements, and credit terms—is accurate and up to date.

Business Growth & Strategic Alignment

• Execute internal and joint business plans aligned with client and partner objectives.
• Leverage the OCTO team (market executives and technologists) to drive solution adoption and customer success.
• Support retention through proactive customer success activities, relationship nurturing, and value reinforcement.

Customer Experience & Issue Resolution

• Serve as a reliable resource for assigned accounts by managing escalations and resolving issues promptly.
• Ensure clients receive timely responses, accurate information, and high‑value support.

What We’re Looking For

We are seeking a motivated professional who excels at building relationships, managing details, and driving results. Ideal candidates bring:

Education & Experience

• Bachelor’s degree or equivalent work or military experience.
• 2–4 years of experience in:
  • Sales
  • Customer service
  • Business operations
  • Team leadership
• 1–2 years experience with public‑sector procurement processes (highly preferred).
• Demonstrated success meeting or exceeding sales activity goals and performance metrics.

Knowledge, Skills, & Abilities

• Strong written and verbal communication skills.
• High attention to detail and exceptional organizational ability.
• Proficiency with basic Microsoft Office tools (Word, PowerPoint, Excel).
• Ability to manage multiple priorities and thrive in a fast‑paced environment.
• A team‑oriented mindset with a commitment to customer success and collaboration.

Preferred Qualifications

• A proactive approach to learning and continuous improvement.
• A problem‑solving mindset and resilience in the face of challenges.
• Strong self‑motivation with the ability to work independently and with cross‑functional teams.
• Dedication to organizational excellence and client satisfaction.

What Makes This Opportunity Unique

At TD SYNNEX, you’ll join a mission‑driven organization that supports government, education, and nonprofit customers across the public sector. You’ll work with world‑class technology partners while contributing to solutions that make a real impact—cloud modernization, cybersecurity, data analytics, and more.

You’ll also enjoy:

• Clear career pathways into senior account management, technical sales, program management, and sales leadership.
• A culture that values diversity, teamwork, and continuous development.
• A supportive environment where your ideas, innovation, and initiative are encouraged.

Key Skills

Account Management, Organizing, Partnership Management, Problem Solving, Prospecting, Sales

At TD SYNNEX, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact.

What’s In It For You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

Don’t meet every single requirement? Apply anyway.

At TD SYNNEX, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for!

We are an equal opportunity employer and committed to building a team that represents and empowers a variety of backgrounds, perspectives, and skills. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity or expression, sexual orientation, protected veteran status, disability, genetics, age, or any other characteristic protected by law.

TD SYNNEX is an E-Verify company