Job Description

Mandarin Oriental, Shenzhen is looking for OPUS 388 Restaurants Service Captain to join our Food & Beverage Service team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

The 178-room Mandarin Oriental, Shenzhen is situated in one of the prime spots in the southern city, in the stunning UpperHills building, with a panoramic perspective of the city’s soaring skyline and lush parklands. With easy downtown access, Mandarin Oriental, Shenzhen, has a total of eight restaurants and bars, including a gourmet Cantonese outlet helmed by acclaimed celebrity Chef Fei, as well as a best-in-class Spa and Wellness facilities including a dramatic indoor swimming pool. Well known for its uncompromising levels of personalised and bespoke services, Mandarin oriental, Shenzhen was recognised as the first Forbes travel guide five-star hotel of the city.

About the job

Based at the Mandarin Oriental, Shenzhen within the Food & Beverage Division in Shenzhen, OPUS 388 Restaurants Service Captain is responsible for providing service that goes beyond the guests’ expectations by anticipating their needs and performing service-based standards set forth by management, handling special requests and maintaining a clean and organized workstation. OPUS 388 Restaurants Service Captain reports to OPUS 388 Restaurants Service Supervisor.

As OPUS 388 Restaurants Service Captain, you will be responsible for the following duties:

• To consistently achieve the service and product delivery standards with a high degree of client care and service throughout the dining experience
• Assist guests courteously and efficiently
• Communicate with kitchen for any guests’ special request and dietary requirements
• Handle guest complaints promptly, ensuring that any resolved / unresolved incidents are reported to the manager in a timely manner
• Make sure that all products served are accounted for on the final bill before presenting it
• To wish each and every guest a warm farewell and thank them for coming
• Following the posted opening and closing duties and side work sheet

As OPUS 388 Restaurants Service Captain, we expect from you:

• Minimum 1 year’s relevant working experience in similar capacity
• Excellent communication and organization skills
• Strong problem-solving and interpersonal skills
• Fluency in English and Mandarin is required

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

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