Job Description

Optus is an Australian telecommunications company, delivering more than 11 million services to our customers every day across mobile, broadband, and digital solutions.

As a Optimisation Manager, we’re seeking a passionate and motivated individual to elevate our support to customer experiences, and service delivery.

What you’ll be doing

• Supporting customers by advocating for their needs.
• Lead the development and delivery of initiatives aligned to the strategy and maintaining standards.
• Own enterprise governance of policies, standards, and guidelines to ensure consistent and effective implementation.
• Drive internal and external engagement and advocacy and continuously improving support outcomes.

What makes you perfect for the role?

• A Bachelor's degree or equivalent experience and at least 10 years in broad contact centre and/or Retail operations are required. At least 5 of those years must be in Telecommunications or essential service industries.
• Proven expertise in leading teams within fast-paced multinational organisations, with a focus on critical thinking and collaboration.
• Strong understanding of business strategy, regulatory laws, and experience in managing and delivering transformation initiatives with demonstrable success.
• Excellent communication skills, both written and verbal, along with highly developed analytical skills and the ability to influence and negotiate at senior levels.

Optus is a place where we let you do you. We offer a range of benefits including:

• Competitive remuneration and employee discounts. Make life easier (and more affordable) with $80 monthly credit and 25% off Optus products and unique shopping discounts with our retail partners.
• Flexible working arrangements with opportunities to work three days in the office, two days remote or home.
• Competitive leave policies, including additional 'Connected’ days to focus on culture, family, health, community, or whatever’s important to you.
• We support growing families with inclusive, carer-neutral paid Parental Leave of up to 16 weeks.
• Build meaningful connections through employee-led networks and diversity initiatives including Culture Connect, Elevate Women, Disability Network and Express Yourself (LGBTQIA+).
• Put your wellbeing first with free access to counselling and support services, 24/7 — in-person, by phone, SMS, or video.

At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive.

If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email AccessibleRecruitment@optus.com.au or call 1800 309 170. We're here to help. When you contact us, please advise your preferred method of contact and we will be in touch within 48 hours.

For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity